Front Office Coordinator Position Available In Lancaster, Pennsylvania

Front Office Coordinator LOG Surgery Center 413 Granite Run Dr, Lancaster, PA 17601

REPORTS TO:

BUSINESS OFFICE MANAGER

Rev. 6/10/25 SB/LC/ZK SUMMARY The Front Office Coordinator position interfaces with patients and families, physicians and staff, admits patients and processes their paperwork, and updates patient demographics/information in system. A key component of this job is coordination with patients via phone and other electronic media, the collection of monies due on day of surgery, documenting these transactions in the billing system, and adhering to written policy regarding the handling of funds for procedures performed at the center. Works closely with the Business Office Manager, off-site billing personnel, and for matters involving case scheduling with the Director of Nursing and OR Supervisor. Answer incoming phone calls.

RESPONSIBILITIES

• Assisting the coordinating of patient insurance prior to surgery.
• Greet surgical patients and their family members on the day of surgery, confirm all personal and insurance information with the patient.
• Enter demographic information in the computer software system.
• Answer incoming phone calls and directing calls to the appropriate individuals. Addressing voicemails.
• Chart prep including identification wristband and chart labels.
• Manage daily surgical schedule with LOGSC staff to assure proper order of cases and arrival times.
• Ensure future surgical cases are accurately reflected in the computer system sent by the physician’s office.
• Coordinate with patients via phone and other electronic media prior to the day of service, the collection of monies due on day of surgery, and documenting these transactions in the billing system.
• Work closely with the Business Office Manager on medical staff credentialing packages, administrative tasks, preparing new hire packets, etc.
• Petty cash counts
• Daily checklists
• Overseeing visitor log
• Maintaining inventory and stocking office supplies
• Answering doorbell system for deliveries
• Verifying workers compensation coverage
• Monitoring surgeons block schedules
• Completing audits
• Additional tasks as assigned

REQUIREMENTS EDUCATION

High school graduate or equivalent.

EXPERIENCE

Previous experience in a clinical or hospital setting strongly preferred.

SKILLS REQUIRED

Excellent customer service and communication skills. Must be organized, efficient and a quick learner. Must be accurate with data and detail-oriented. Have experience and/or strong desire to perform on-site collections of patient co-insurance, co-pays, and deductibles. Positive attitude, eagerness to complete difficult tasks, and helpful demeanor a must. Must have the skills necessary to operate office equipment that are required to fulfill job duties (i.e. computer experience, electronic medical records experience, Microsoft Office Suite, etc.) essential. Medical terminology experience a plus.

ACCOUNTABILITY

• Complies with the facility’s time and attendance policy.
• Promotes teamwork between people, departments and services
• Uses effective communication skills to create a culture of collaboration and respect.
• Accepts suggestions and feedback from others.
• Adheres to the professional standards set forth in the Employee Handbook.

LOG Surgery Center, LLC. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person