Technical Administrative Assistant Position Available In Providence, Rhode Island

Technical Administrative Assistant 3.3 3.3 out of 5 stars 100 Goldstein Drive, Woonsocket, RI 02895 Technical Administrative Assistant Parkinson Technologies, Inc., a growing manufacturer of winding and plastic processing equipment, has an immediate opening for a Customer Support Coordinator. The individual will be responsible for coordinating service activities.

Responsibilities:

Provide administrative support to the Engineering and Customer Support departments. Maintain records, generate reports, and assist with project timelines. Schedule meetings and organize engineers’ calendars. Answer and direct phone calls; respond to routine inquiries. Prepare and distribute emails, faxes, mail, reports, spreadsheets, and presentations. Assist in compiling and editing SOPs, technical drawings, and technical manuals. Coordinate service schedule for service engineers. Train engineers on time sheets, expenses, and service reports using CRM tools. Create sales and work orders for service-related activities. Compile labor and expense reports for customer invoices. Address billing-related questions as needed. Manage warranty-related parts and service activities to ensure customer satisfaction. Track warranty performance metrics and generate related reports. Create purchase order requisitions for external vendor services. Other related duties as assigned by engineering and customer support managers.

Qualifications:

High School diploma or higher. Minimum of 2 years of relevant administrative experience. Strong written and verbal communication skills (technical writing a plus) Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to interact professionally with all levels of staff and customers. Strong organizational skills and attention to detail. Self-motivated with a strong work ethic. Parkinson Technologies Inc. values a creative and open working environment. The company provides world-class machinery and technology to the continuous web processing industry. All design, manufacturing, and commercial operations are located in a modern facility in Woonsocket, RI. Parkinson’s customers include a broad range of companies, from venture-backed startups to Fortune 50 enterprises, all of whom demand innovative solutions to their web processing challenges. Company benefits include medical, dental, life insurance, a flexible savings account, and a 401(K) plan. Please visit www.parkinsontechnologies.com for more information.

Job Type:

Full-time Benefits:

401(k) Ability to

Commute:

Woonsocket, RI 02895 (Required) Ability to

Relocate:

Woonsocket, RI 02895: Relocate before starting work (Required)

Work Location:

In person