Donor Services Coordinator Position Available In Charleston, South Carolina

Donor Services Coordinator 3.8 3.8 out of 5 stars 2864 Azalea Dr, Charleston, SC 29405 Are you ready to join a team that makes a positive difference in our community every day? Paid Time Off 401k Retirement Plan Health Insurance (Medical, Vision, and Dental) Short and Long-Term Disability Employee Assistance Program (EAP) Summary of Responsibilities The Donor Services Coordinator Gift Processing is an integral member of the Development/Communications Team and plays a key role in providing administrative and logistical support to advance fundraising and the mission of the Lowcountry Food Bank. The position reports to and directly supports the Donor Services Manager and provides team-wide support for gift coding and processing of all fundraising initiatives, including special events. The position provides customer support for donors, codes and processes gifts, records (data entry) gifts on donor records; manages the prompt processing of donor acknowledgement letters on a weekly basis. The Donor Services Coordinator must be detail-oriented, possess strong organizational and communication skills, and be able to manage multiple projects simultaneously. They should be a positive and supportive team player and collaborator. The position requires a high level of computer competence and the ability to utilize the donor database (Raisers Edge) effectively. Essential Duties and Responsibilities Codes, and enters all gifts, pledges, pledge payments, and other financial transactions in the Raisers Edge database with timeliness, accuracy, and attention to detail. Processes payment types including checks, cash, credit cards, online giving portals, wire transfers, stock, payroll deductions, matching gifts, in-kind donations, and internal transfers. Supports the Donor Service Manager in the monthly reconciliation process of gift entries and ensures that all transactions received are recorded and adjusts gift records as needed to balance with Finance at the end of each month. Ensures that contributions are entered according to donor designation, including the addition of gift solicitor, soft credits, and other information vital for recognition and stewardship. Responsible for the process of preparing gift receipts and acknowledgement letters, annual donor tax receipts, tribute cards, invoices and pledge reminders, and other gift related correspondence including acquiring proper signatures, printing letters, preparing envelopes, inserting, and mailing Provides exceptional customer service to donors regarding receipt reprints, donation and refund requests, and other gift-related questions Follows database system standard operating procedures, business rules, protocols, and user manuals. Works closely with the Development and Finance Teams to ensure data integrity. Assists in regular database maintenance duties such as removing duplicate entries, making corrections, and establishing regular system checks, such as locating records without constituent codes or addressees/salutations. Updates constituent records, including contact and employment information, and maximizes efficiencies in data reporting. Creates new constituent records to the database as needed, analyzes information, and populates all appropriate data fields where information is available. Processes address changes and returned mail and coordinates necessary updates as appropriate. Manage stewardship process by assigning actions in RENXT to gift officers for significant donors/gifts Maintains the central archive of hard-file gift documentation. Monitors and maintains the inventory and ordering of office supplies for the Development Team, including letterhead, envelopes, postage, and other collateral materials. Assist with fundraising, cultivation, stewardship, and special events and activities by preparing event materials, attending events, and providing day-of support.

EXPERIENCE AND SKILLS

Commitment and enthusiasm about the organizations mission. Substantial Raisers Edge or other CRM database experience required. Highly detail-oriented skill set with a critical degree of accuracy regarding data entry and analysis, including financial and statistical record-keeping skills. Sensitivity when working with highly confidential financial and non-financial information and ability to maintain complete discretion at all times. Strong inter-personal, organizational, and communication skills, using tact, patience, and courtesy. Proficiency with Microsoft Outlook, Word, and Excel, and Adobe Acrobat. An ability to work independently and under pressure, take responsibility, prioritize work, complete tasks on time, work with confidential data, perform repetitive and multiple tasks with accuracy while simultaneously adhering to critical deadlines. Ability to analyze data and learn complex data entry codes and procedures quickly. Ability to understand and follow directions as well as complex policies and procedures. Excellent written, editing, spelling, and verbal skills. Ability to work well in a team-oriented environment. Bachelors degree preferred; AA degree acceptable with experience This job description is of a general nature and is not an exhaustive list of all responsibilities and duties of the position. Physical Demands Work is performed in an open office environment at a computer screen for extended periods Ability to stand, sit and walk for extended periods of time