Technical Service Administrator Position Available In Dorchester, South Carolina

Technical Service Administrator Horizon Scientific, Inc. – 4.5

Summerville, SC Job Details Full-time Estimated:

$47.2K – $59.3K a year 1 day ago Benefits Health savings account AD&D insurance Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Mid-level Microsoft Office 3 years Business Associate’s degree Communication skills Full Job Description SUMMARY Horizon Scientific is a fast-growing manufacturer and distributor of medical and laboratory equipment with specific focus on Research and Clinical Life Science Labs within the Pharmaceutical, Biotech, Hospital and University Markets. Horizon Scientific’s 100,000 sq.ft. facility includes sheet metal fabrication, an automated powder coat paint booth, environmental temperature testing rooms, temperature testing, mapping and data logging stations. Horizon Scientific has recently joined the Standex Team as part of the Standex Scientific Group. Standex is a diversified global manufacturing company operating in five segments which consist of our Food Service Equipment, Engraving, Engineering Technologies, Electronics, and Hydraulics divisions. Our market-leading manufacturing brands are recognized for quality and innovation. The position is based out of the Standex Scientific Group’s (SSG), Rapid Response Center located outside of Charleston in Summerville, South Carolina. The Standex Scientific Group is a rapidly expanding division of Salem, NH based Standex International (

NYSE:

SXI). SSG has operations in Summerville, SC and Hudson, WI. Horizon Scientific offers a variety of benefits, including: Competitive Salary and Benefit plans Healthcare Plan including health/dental/vision insurance 401K Plan with

Company Match Life Insurance Other Insurance Options:

HSA, FSA, AD+D

Paid Time Off Paid Holidays Position Summary :

Supports various administrative aspects of the Technical Service department. Actively augments “daily” key functions within technical service operations area. Serves customers by directing calls and e-mails and acting as an effective liaison between customers and company personnel. Supports inter-office communications and administrative functions between Technical team and supporting departments.

Position Details:

Responsible for reading, categorizing (indexing) and assigning all incoming technical e-mails to appropriate tech team member. Ensures accuracy and completeness of inbound customer correspondence.

This activity includes:

service agent invoice processing, matching paperwork to sales orders, daily preparation of invoice mailing, e-mail and/or fax shipping documents to customers. Monitors customer contact via Outlook e-mail system. Provides timely follow-up of all support inquiries and spare parts order processing. Maintains technical and professional knowledge by attending training, workshops, webinars and trade shows, and reviewing trade publications. Contributes to team effort by maintaining intra-departmental workflow; fostering a spirit of cooperation; filling in for absences; sharing resources and knowledge; and accomplishing related results as needed. Ensures consistency and continuity of job results by maintaining a detailed procedures manual for all areas of responsibility.

Additional Office Functions:

Support of inbound telephone calls and support e-mails Up-dates all IssueTrak records as required Data Maintenance (Epicor) Mail receiving and distribution Coordination of transactional paperwork (service invoices)

Education:

Associate’s degree in business or office-related field, or combination of applicable training and experience.

Experience:

Minimum of three years in operational office environment or equivalent. Proficiency using Microsoft Office products. Excellent written and oral communication skills. Detail-oriented.

Other:

Physical Requirements – Occasional lifting of no more than 25 lbs.

DISCLAIMER

The above job description is not an exhaustive list of all duties and responsibilities of the position and in no way is to be construed as a contract. As with all positions, employment is “at will” or voluntary on both the part of the Company and the employee. Employment is not for a set period of time and may be discontinued by either party for any reason with or without notice.

Job Type:

Full-time Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Summerville, SC 29483 (Required)

Work Location:

In person