Implementations Success Manager III Position Available In Davidson, Tennessee

Implementations Success Manager III C Spire – 3.3

Nashville, TN Job Details Full-time Estimated:

$61.2K – $75.7K a year 1 day ago Qualifications Project Management Project coordination Visio Mid-level VoIP Project management Bachelor’s degree Computer networking Telecommunication 1 year Associate’s degree

Full Job Description Our Vision:

Be the best at what we do.

Our Mission:

Improve lives through technology.

Summary:

Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary. “Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have: A relentless obsession to be the best in our industry A winner mentality determined to outsmart and outdo competitors A single-minded commitment to unbeatable customer experiences An unapologetic passion for innovation and technology An uncompromising drive toward continuous improvement A steadfast devotion to doing the right thing the right way A deep-seated dedication to accountability and ownership

Responsibilities:

Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce. Work with sales team to ensure customer needs are facilitated Work closely with and be the liaison for all departments involved with the CSB order fulfillment process Update the customers routinely on order status Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB. Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary Facilitate meetings and calls with customers and necessary C spire departments for complex implementations Must understand competition of the industry and understand CSB services in their entirety Notify appropriate management when orders become stalled Take full ownership of facilitating the customers’ needs Other task or duties as assigned

Qualifications:

Level

I REQUIRED

One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required. Proven ability to foster strong relationships with internal and external departments required. Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.

PREFERRED

Associates degree. Experience in project management and/or provisioning desired. Project Coordination experience strongly preferred. Level

II REQUIRED

Three years work experience in fast paced service delivery environment, telecommunications and/or data industries. Project Coordination experience required. Proven ability to foster strong relationships with internal and external departments required. Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.

PREFERRED

Associates degree Level

III REQUIRED

Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required. Project coordination experience required. Ability to foster strong relationships with internal and external departments required. Strong problem-solving skills. Proven ability to prioritize and manage multiple projects simultaneously required. Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers. Bachelor’s degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required. Senior

REQUIRED

Bachelor’s degree or five years equivalent work experience in fast paced telecommunications, networking or data industries. Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity. Project coordination experience required. Ability to foster strong relationships with internal and external departments. Must have proven strong problem-solving skills. Must have proven ability to prioritize and manage multiple projects simultaneously. Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.

PHYSICAL REQUIREMENTS

Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.