Cemetery Administrator Position Available In Sullivan, Tennessee
Tallo's Job Summary: The Cemetery Administrator role at East Lawn Funeral Home in Kingsport, US-TN, involves administrative tasks, customer inquiries, and sales support for cemetery operations. Responsibilities include maintaining contracts, schedules, orders, and invoices, as well as providing exceptional customer service and collaborating with team members. The position requires a high school diploma, one year of administrative or customer service experience, and proficiency in Microsoft Office. The work environment is primarily indoors with occasional outdoor work and limited local travel. The role may require standing, sitting, and lifting up to 25 pounds, with flexibility in working hours as needed.
Job Description
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.
-
JOB RESPONSIBILITIES
- + Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents/files as required by law and cemetery policy.
+ Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events. + Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers. + Coordinates the processing of cemetery service requests and work orders related to Grounds/Maintenance staff. + Completes related invoicing, deposits, collections, cash flow and associated data entry. + Processes purchase orders and reconciliation of purchase-card transactions as required. + Utilizes cemetery software to create and update client accounts, invoices and property referencing. + Resolves cemetery’s customers’ inquiries, providing exceptional customer service. + Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services. + Provides clerical support related to cemetery sales, services and related product delivery activities. + Ensures cemetery policies and procedures are followed. + Works collaboratively with team members to ensure necessary workflow and operational effectiveness. + Provides back-up support to other teams and division functions as needed. + This is not intended to be an all-inclusive list of the essential functions or duties related to this job
- MINIMUM
- Requirements
- Education
- + High school diploma or equivalent required + College coursework in office/business administration preferred
- Certification/License
- + Valid state/province driver’s license in good standing
- Experience
- + One (1) year of administrative or customer service experience required + Funeral industry related experience preparing cemetery/funeral service related documents would be an asset
- Knowledge, Skills and Abilities
- + Demonstrated accuracy of administrative functions, financial handling and documentation preparation + Ability to handle changing priorities and frequent interruptions in a fast paced work environment + Strong organizational skills to deal with fluctuating volumes of work + Ability to promote and offer for sale, products and services that enhance the cemetery business and meet customer needs + Extremely self-motivated and able to work independently without frequent supervision + Excellent communication skills to deal effectively with internal and external customers and the necessary interpersonal skills to deal compassionately and patiently with grieving families + Ability to work well in a team environment + Proficient in Microsoft Office and capacity to learn all software related to cemetery operations and procedures + Ability to drive regularly in cemetery and travel locally if needed •Work
CONDITIONS
- Work Environment
- + Work mostly indoors during all seasons and weather conditions + Occasional outdoor work required + Limited local traveling required + Comply with Field dress code policy
- Work Postures
- + Occasional periods of time standing, up 3 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently
- Physical Demands
- + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Lifting, pushing, pulling up to 25 pounds
- Work Hours
- + Working beyond “standard” hours as the need arises + Travel less than 5%
Postal Code:
37664 Category (Portal Searching):
Administration and Clerical Job Location:
US-TN –
Kingsport Job Profile ID:
F00363
Time Type:
Full time
Location Name:
East Lawn Funeral Home
