Front Office Specialist Position Available In Williamson, Tennessee
Tallo's Job Summary: Join our team as a Front Office Specialist in Franklin, TN, responsible for managing phone calls, verifying insurance, and providing exceptional customer service. Requirements include a high school diploma, healthcare admin training preferred, strong communication skills, and proficiency in EHR systems. This full-time position offers a pay range of $17.00 - $19.00 per hour with benefits such as 401(k) matching and health insurance.
Job Description
Front Office Specialist 3.3 3.3 out of 5 stars 740 Cool Springs Boulevard, Franklin, TN 37067
Overview:
We are seeking a friendly, organized, and customer-focused individual to join our team as a Front Office Specialist. The Front Office Specialist will be responsible for answering, screening, and managing phone calls in a timely and efficient manner while providing basic and accurate information to the caller. This individual will utilize a patient management system to verify appropriate patient insurance coverage prior to scheduling patients. The associate will provide exceptional customer service to physicians, patients, visitors, and all other medical professionals. Strong communication skills, professional demeanor, multi-tasker, and team player are the top qualities we are looking for in this position.
Responsibilities :
Answer phone calls, address inquiries, and direct calls to the appropriate department or staff member. Uphold patient confidentiality and adhere to HIPAA regulations at all times. Provide exceptional customer service and resolve patient concerns or complaints promptly. Verify insurance information. Maintain patient records and ensure accuracy of information in electronic health records (EHR) system. Collaborate with clinical staff to ensure smooth patient flow and address any scheduling issues. Assist with inventory management of office supplies and clinic materials. Perform other administrative tasks as assigned by management.
Requirements:
High school diploma or equivalent; additional education or training in healthcare administration is a plus. Previous experience in a medical office or healthcare setting preferred. Strong interpersonal and communication skills, both verbal and written. Excellent customer service and multitasking abilities. Proficiency in using electronic health records (EHR) systems and basic computer skills. Ability to work independently as well as part of a team in a fast-paced environment.
Job Type:
Full-time Pay:
$17.00 – $19.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday Ability to
Commute:
Franklin, TN 37067 (Required) Ability to
Relocate:
Franklin, TN 37067: Relocate before starting work (Required)
Work Location:
In person
