Warranty Coordinator Position Available In Williamson, Tennessee

Warranty
Warranty Coordinator
Franklin, TN, US
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SUMMARY OF POSITION

The primary role of the Warranty Coordinator is to document and/or follow standard operating procedures, preparing reports, compiling data, analyzing data, investigating and resolving problems. Work is in office, primarily self-directed, requiring analysis, initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives, archives, and distributes inbound customer emails to field warranty techs
Disseminates warranty requests and inform homeowner of items that may exempt from warranty as stated in DFH warranty manual
Email customers post closing to ensure they understand warranty process and had an excellent customer experience
Works as liaison between customers, warranty techs, and management
Generate warranty tickets and notes to track warranty tech appointment and repair work
Inputs initial customer requests into DFH ERP system (BuildPro)
Confirms work has been completed to homeowner satisfaction
Assist Field Warranty Tech Representatives with information as needed.
Can work as back fill to Sales, Permitting, and Closing Coordinator as needed.
Job could require weekend response to homeowner for emergencies
Other duties as assigned

EXPERIENCE, SKILLS, KNOWLEDGE

Minimum Associate’s degree or equivalent work experience
Typically has one to three years of experience in administrative support position within a corporate setting.
Exceptional communication skills – both written and verbal
Good knowledge of administrative practices and procedures
May make contact of a sensitive, complex, and sometime confidential nature both inside and outside of the company
Professional appearance and presentation
Strong attention to detail
Strong organizational skills and time management skills
Ability to establish and maintain strong relationships

WORK ENVIRONMENT

The work environment is representative of an office/field setting
The noise level in the work environment is usually quiet to moderate
Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS

While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their
hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.
In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note:

This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.