Front Office Manager Position Available In Jefferson, Alabama

Front Office Manager Hilton Birmingham at

UAB – 4.0

Birmingham, AL Job Details Full-time Estimated:

$35K – $43.3K a year 19 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Microsoft Word Microsoft Excel Mid-level Communication skills Time management

Full Job Description About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you!

Overview:

We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests’ stay. The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to. Below is a list of responsibilites of the Front Office Manager. Train all front desk agents and Assistant Front Office Managers. Participates in the selection and interview process of all hotel front office staff and other supervisory roles. Create schedules for Front Desk Agents and Van Divers. Supervises the workload during employees shifts Regularly evaluate the job performance of all Front Desk Agents and guest service employees. Maintains working relationships and clear communications with all departments throughout the hotel, including the General Manager. Keep accurate information on status of rooms and that it is properly communicated to appropriate team members and updated in the inventory management system. Resolves all guest problems quickly, and efficiently, ensuring guest satisfaction. Updates any group booking information and requirements. Relays information to appropriate personnel. Keeps accurate account of Credit Room report. Receives information from the previous shift mangers (Front Desk supervisors, Assistant front office managers) and reports accurate information to the next shift manager. Checks the float and balances of all in and out transactions and verifies the deposits at the end of each shift. Maintains all cash-handling, check-cashing, and credit policies and that they are being adhered to. Conducts regularly scheduled meetings for all front office staff. Upholds the Hotel Operations commitments and standards to guests. Prepare performance reviews and reports for all of the front office department, and reporting to Human Resources as needed Maximize room revenue and occupancy rates by daily reviewing status reports. Analyse rate variances and keep close watch of occupancy reports. Monitor guests with high balances and take appropriate action when needed. Ensures that all hotel policies and standards are being met with front office staff, and all the front office operations. Can understand and operate all aspects of Front Office operations including their hotel computer systems (such as front desk software, guest communication software, and maintenance management systems) and can generate reports and analyses when needed. Prepare forecasting reports for rates and occupancy Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Maintain all VIP guest requests in a timely manner. Maintain front desk and guest services stations are properly equipped with the supplies they need. Review daily front office reports that are created by the Night Audit. Review Guest feedback forms daily. Maintain an organized filing system for all employee and guest documentation and reports. Perform other duties as requested by General Manager.

Qualifications:

Must have excellent communication skills, written and verbal, and relate to guests� concerns and work well in groups. Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential. Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. Must be able to handle multi-tasking and be goal- and results-oriented. Must have strong time management skills to meet deadlines.