Front Office Manager Position Available In Morgan, Alabama

Front Office Manager (part of Hilton) 3.6 3.6 out of 5 stars Decatur, AL 35601 Job Description Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective guests. Job Duties

• Maintain complete knowledge of: All hotel features/services and hours of operation, all room types and layouts, room rates, and special packages and promotions.
• Maintains knowledge of all hotel and departmental policies and procedures.
• Reviews and remedies any discrepancies in arrivals/ departures, room availability, house accounts.
• Review and monitor daily revenue and expenses.
• Assign work duties to team members in accordance with departmental procedures, communicating any changes.
• Conduct pre-shift meetings in accordance with brand standards.
• Monitor communication logs throughout the day ensuring quest requests are followed up on.
• Monitor safe deposit box and key procedures.
• Anticipate guests’ needs and respond promptly to all requests.
• Monitor and resolve guest complaints.
• Review daily reports and rectify any discrepancies.
• Train, support, and monitor front desk procedures including but not limited to check-in/check-out, arrivals/ departures, cash drawer counts, daily checklists, daily reports, etc.
• Create the weekly front desk schedule.
• Other duties as assigned.

Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests while leading a passionate team dedicated to excellence in hospitality.

Job Type:

Full-time Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Holidays Morning shift Nights as needed On call Weekends as needed

Work Location:

In person