Front Office Manager Position Available In Benton, Arkansas

Front Office Manager The Compton
200 E Central Avenue
Bentonville, AR 72717
Hotel with 142 Rooms
Managed By Practice Hospitality
Front Office Manager, Where First Impressions Begin—And You Lead the Way
Full-Time
As Front Office Manager, you’ll be the welcoming face and steady hand that ensures every guest’s arrival—and departure—feels personal, seamless, and warm. You’ll lead the front desk team with purpose and presence, creating an environment where team members feel empowered and guests feel genuinely cared for. Whether solving a challenge behind the scenes or offering a warm welcome in the lobby, you bring calm, clarity, and a guest-first mindset to every shift.
With an eye on service and a heart for hospitality, you’ll set the tone for how our hotel is experienced from the moment guests walk through the door.
In this role, you will:
Lead, coach, and support the front desk team to deliver exceptional, anticipatory service with efficiency and grace.
Create a culture of ownership and accountability where team members take pride in the guest experience and feel confident handling challenges.
Ensure daily operations run smoothly—from check-ins and check-outs to billing accuracy and guest requests.
Partner with Housekeeping, Engineering, and other departments to maintain room readiness, resolve issues promptly, and ensure guest satisfaction.
Handle escalated guest concerns with professionalism and care, turning problems into positive experiences.
Oversee scheduling, training, and performance development for front desk team members.
Monitor and manage front office expenses, labor forecasting, and adherence to brand standards.
Support and model a hospitality mindset that’s consistent, heartfelt, and aligned with the overall brand promise.
This is a role for a hands-on, service-driven leader who thrives in fast-paced environments and believes that the front desk is the heart of the hotel. You’re detail-oriented, emotionally intelligent, and always thinking one step ahead—ensuring that guests and team members alike feel seen, supported, and welcomed.
You’ll be the leader behind first impressions, lasting memories, and the everyday rhythm of our lobby experience.
Education and/or Experience
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Minimum 3-5 years of progressive front office experience with at least 1-2 years in supervisory or management role
Experience with luxury or boutique hospitality properties strongly preferred
Proven track record of revenue optimization and guest satisfaction improvement
Specific Job Knowledge, Skills and Abilities
Expert proficiency in hotel property management systems and revenue management principles
Advanced conflict resolution and customer service recovery techniques
Strong financial acumen with understanding of hotel operations, room revenue, and profit optimization
Exceptional communication skills with ability to de-escalate tense situations and build rapport with diverse clientele
Leadership capabilities including staff development, performance management, and team motivation
Comprehensive knowledge of hospitality industry standards, safety protocols, and guest service best practices
Physical Demands
Ability to stand for extended periods and move quickly throughout the front office and lobby areas
Capability to work flexible schedules including evenings, weekends, and holidays
Physical stamina to handle the fast-paced, high-energy environment of hotel operations
Visual and auditory acuity to monitor lobby activities and detect potential emergency situations
Ability to maintain professional composure under pressure and during challenging guest interactions

Job Type:

Full-Time Exempt

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance
About The Company
Practice Hospitality manages hotels differently. A growing company with opportunities for advancement, we infuse hotels with style, spirit, and soul. We inspire, innovate and advocate. We deliver results and do well by our owners because we respect the individuality that we all bring to the table, the connectedness of our world and the impact we have on our community.
We are looking for someone who thinks big because, at Practice Hospitality, we value creativity, emotional intelligence, problem solving and innovation. This is an opportunity to be an integral part of a team that supports one another, is empowered, and holds themselves accountable. If you bring your A game every day and pursue excellence with tenacity, we want to invest in your professional and personal growth. But, more than anything, we are looking for good humans who care; about our guests, each other and making every moment together enriching, fulfilling and fun.
Posted June 20, 2025
5 The Compton
The Compton, a world away but right at home. Opening in fall 2025 on Bentonville’s historic downtown square, The Compton will offer a refined escape that celebrates the authentic character of the Ozarks. More than just a hotel, The Compton is an open invitation to immerse yourself in one of America’s most dynamic small cities.
Inspired by Dr. Neil Compton, the pioneering conservationist who helped preserve the Buffalo National River, this independent hotel embodies his legacy of stewardship and connection to the land. Our location puts you steps from world-class dining, art, and more than 70 miles of celebrated cycling trails.
Every detail at The Compton has been thoughtfully crafted to connect you with the region’s heritage and future. From our locally-inspired cuisine to curated adventures through the hollows and glades of the Ozarks, we offer experiences that can’t be found anywhere else in Northwest Arkansas. Whether you’re here for Crystal Bridges’ latest exhibition, to explore the trail network, or to get down to business, you’ll find yourself at the heart of Bentonville’s vibrant community.
We can’t wait to show you the Ozarks through a local lens. Your adventure begins here.
Training we provide
Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.
About the management team
At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.