Multilingual Office Administrator/Receptionist Position Available In Broward, Florida

Multilingual Office Administrator/Receptionist Quality Tax Plus Services Margate, FL Job Details Full-time $41,247.26 – $49,674.12 a year 17 hours ago Benefits Paid training Paid holidays Health insurance Paid time off Qualifications Accounting experience (3-5 years) Spanish Google Workspace Google Docs Office activity coordination Software troubleshooting Multilingual Learning technology English Mid-level 3 years Accounting experience (1-2 years) Supervising experience Project management Haitian Creole Bachelor’s degree Accounting experience (6-10 years) Attention to detail Accounting Certified Notary Public Business Administration Office management Life & Health Insurance License Business Associate’s degree Communication skills Tax experience Health Insurance License Time management Office management experience (3-5 years) Office experience Office record organization Full Job Description At Quality Tax Plus Services Inc. in Margate, we are a professional, close-knit team built on integrity and expertise in tax preparation, bookkeeping, and ACA enrollments . As a family-owned firm, we pride ourselves on working collaboratively to deliver accurate results and serving as trusted advisors to our diverse clientele, particularly during our busy tax and open enrollment seasons. We are looking for a dedicated Trilingual Office Manager who shares our commitment to excellence and client success, possesses outstanding communication skills (English/Spanish/Haitian Creole), and thrives on meeting high expectations for quality and efficiency in a non-corporate setting.

Job Summary:

Seeking a highly organized, tech-savvy, and proactive Trilingual Office Manager & Operations Lead fluent in English, Spanish, and Haitian Creole to be the central hub of our Margate office. You will be the first impression for our diverse clientele, manage seamless office operations, coordinate communications across multiple channels, support virtual staff, and play a key role in our service delivery by learning the essentials of our tax and insurance processes. If you thrive in a dynamic environment, love improving systems, and possess trilingual fluency (English/Spanish/Haitian Creole) , we want to hear from you! What You’ll Do (Responsibilities): Orchestrate all front office activities, ensuring a professional environment and delivering an outstanding client experience (in-person, phone,email) across English, Spanish, and Haitian Creole . Masterfully manage business communications across diverse channels: phone, email, text, WhatsApp, social media inquiries, and fax, acting as a primary point of contact in English, Spanish, and Haitian Creole . Handle inbound/outbound calls, appointment scheduling, client follow-ups, and information gathering with accuracy and professionalism. Maintain meticulous spreadsheets, client files (digital and physical), and business records. Create polished business documents, reports, and correspondence. Drive office organization, manage supplies, and proactively identify and implement workflow improvements for greater efficiency. Coordinate tasks and facilitate clear communication with our virtual support staff. Proficiently utilize Google Workspace and various business software platforms daily. Crucially, you will undergo paid training to become a Notary Public and learn the basics of tax preparation, bookkeeping, and health insurance. This knowledge is key to effectively assisting with various parts of these service processes and handling related client inquiries confidently in all required languages. Perform miscellaneous administrative tasks and projects as assigned to support office operations. What You Need (Required Qualifications): Absolute fluency (written and verbal) in English, Spanish, AND Haitian Creole is non-negotiable. Proven experience (e.g., 3+ years recommended) in a demanding Office Management, Operations Coordination, Senior Administrative, or similar role requiring significant multitasking. Demonstrated mastery of Google Workspace (Gmail, Calendar, Docs, Sheets are essential). Exceptional tech-savviness and digital fluency are critical. You must not only demonstrate mastery of Google Workspace but also possess the proven ability to quickly learn and efficiently operate multiple other business software platforms (like CRM systems, secure client portals, practice management tools, multi-channel communication software) simultaneously . Experience troubleshooting common software/tech issues independently is highly valued. Superior organizational, time management, and prioritization skills – proven ability to juggle competing demands in a dynamic setting. Impeccable attention to detail and an unwavering commitment to accuracy. Outstanding professional communication etiquette suitable for diverse platforms and languages. What We’d Love to See (Preferred Qualifications): Active Florida Health Insurance License (e.g., 2-15 Life, Health & Annuity or 2-40 Health Agent). Prior experience working directly in a tax preparation office Experience managing, coordinating, or supervising remote/virtual team members. Prior experience within accounting, legal, or similar professional services environments. An active Notary Public commission in the State of Florida. An Associate’s or Bachelor’s degree in Business Administration or a related field. Who You Are (The Ideal Candidate): You are the embodiment of reliability and proactivity – you anticipate needs and take initiative. You genuinely enjoy mastering new technologies and finding ways to make systems work better. Multitasking isn’t just a skill; it’s how you operate best. You maintain composure and organization under pressure. Your attention to detail is exceptional – accuracy is core to your work ethic. You are a polished and articulate communicator, adept at connecting effectively with diverse clients and colleagues in English, Spanish, and Haitian Creole. You demonstrate strong cultural sensitivity and interpersonal skills in all interactions. You view learning as an opportunity and are genuinely eager to acquire foundational knowledge in tax and insurance to enhance your contribution and better assist clients. You handle sensitive client information with the utmost discretion and confidentiality. You are highly adaptable and flexible, able to pivot priorities smoothly, especially during our fast-paced seasons. You are resourceful, capable of independently finding solutions and tackling challenges. You possess strong critical thinking skills and a positive, ‘can-do’ approach.

Why This Role Is A Great Opportunity:

This position offers substantially more than standard administrative duties. We invest in your professional growth by providing paid training for your Notary Public commission and essential knowledge in tax preparation and health insurance. Your trilingual skills (English/Spanish/Haitian Creole) combined with this specialized knowledge will make you an invaluable asset, allowing you to effectively serve our diverse Margate community , handle a wider range of inquiries, and significantly contribute to our team’s success. Furthermore, joining Quality Tax Plus Services Inc.

means:

Making a

Direct Impact:

In our close-knit, family-run firm, your contributions to smooth operations, technological improvements, and client satisfaction are highly visible and crucial to our success.

Shaping How We Work:

You won’t just follow procedures; you’ll have the genuine opportunity to identify inefficiencies and help implement better workflows and technology solutions.

Broader Business Exposure:

Gain valuable insight into the various facets of running a successful professional services practice in a dynamic, non-corporate environment with direct access to leadership.

Community Connection:

Utilize your language skills daily to build relationships and provide essential services within our vibrant local community.

Compensation & Benefits:

Salary:

The salary range for this position is $41,000 – $50,000 per year , commensurate with experience and qualifications. Paid Time Off (PTO): Employees receive 1 week of PTO after one year of service, increasing to 2 weeks of PTO after two years of service.

Paid Holidays:

We observe the following paid holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Location:

This is a full-time position requiring you to work in our office located in Margate, FL . Ready to Make an Impact? If you are a trilingual (English/Spanish/Haitian Creole) operational powerhouse who meets these qualifications and is excited by the prospect of growing with our firm, we strongly encourage you to apply! Please submit your resume detailing your relevant experience and explicitly highlighting your fluency in English, Spanish, and Haitian Creole , along with your tech skills.

Job Type:

Full-time Pay:

$41,247.26 – $49,674.12 per year

Benefits:

Paid time off Application Question(s): Do you speak/write fluent English? Do you speak/write fluent Haitian Creole? Do you speak/write fluent Spanish?

Work Location:

In person