Abeka Office Offline Supervisor Position Available In Escambia, Florida
Tallo's Job Summary: The Abeka Office Offline Supervisor position at Pensacola Christian College in Pensacola, FL involves supervising customer service employees, monitoring contacts, and assisting with issue resolution. Responsibilities include managing employees, assisting the offline manager, knowing procedures, recommending improvements, and ensuring process excellence. The ideal candidate has 1+ years of supervisory experience and strong communication skills.
Job Description
Salary Not Available Abeka Office Offline Supervisor
Pensacola Christian College
Location:
Pensacola, FL – 32503
Positions available: 1
Job #:
R0001423
Source:
Pensacola Christian College
Posted:
4/2/2025
Web Site:
www.pcci.edu
Job Type:
Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Dedicated to Excellence, Committed to Service Abeka Office Offline Supervisor The Offline Supervisor is responsible for supervising employees in the customer service area, monitoring incoming contacts and quality of work as well as assisting agents and customers to help resolve issues. The Supervisor assists the Inbound Manager with tasks and special projects. Manage Employees
Oversee employee scheduling and attendance. Monitor and observe incoming contacts. Answer employee questions related to customer service. Assist the Manager
Assist the Offline Manager in all areas of customer service. Speak to customers who request to talk to someone above a customer service employee. Keep the Manager informed of personnel and customer service problems as they arise. Know Procedures and Tasks
Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed. Recommend Improvements
Suggest improvements to the procedures and processes of customer service. FLSA Status – Scanning (Non-exempt) Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
Education
AS, BA, BS, HS
(Required) Work Experience 1+ years as a supervisor, 1+ years in a call center, 1+ years in customer service Physical Requirements and Skills Microsoft Office, Willing to learn department-specific programs, Written Expression
- Mission and Purpose -Can clearly articulate the vision of the ministry and communicate expectations to others.
- Earns Respect -Creates an environment of fairness and honesty; is humble and generous with others; is visible and available.
- Accountability -Leads with commitment and ownership; takes responsibility for actions, judgments, and policies.
- Process Excellence -Continually improves the way the team creates and delivers value to customers and the department.
- Communication -Keeps people informed; actively seeks input from others; adapts communication to diverse audiences.
- Coaching -Skillfully coaches others to bring to life all the core competencies that help produce great results.
- Team Building -Inspires, motivates, and guides others to accomplish goals; builds commitment and team spirit.
- Competence -Can teach others the skills required to do the job; keeps up to date on knowledge, skills, and abilities.
- Customer Experience -Encourages the delivery of great customer experiences; readily adjusts priorities to respond to customers.
- Attendance -Reports to work on time as scheduled.
- Professionalism -Dresses appropriately for work; conducts themselves in a courteous, professional manner.
Ideal candidate
Visit the Employer site for more details Help for Employer Information. Opens a new window.
