Front Office Administrator Position Available In Escambia, Florida

Front Office Administrator Confidential Pensacola, FL 32504 Front Desk Coordinator – Dental Office Are you solution-minded and motivated to help patients find a way to complete their much-needed dental treatment? Do you take pride in following up with patients and being their advocate when it comes to understanding treatment plans and navigating insurance? If you’re a self-starter who thrives on helping people feel supported and informed, this may be the perfect opportunity for you. We’re looking for a Front Desk Coordinator who is personable, detail-oriented, and passionate about patient care. In this role, you’ll be the face of the office, helping patients through every step of their visit, from scheduling and paperwork to understanding their insurance coverage and financial options. You’ll be an essential part of a team that’s committed to delivering outstanding dental care in a welcoming and professional environment. Position Summary The Front Desk Coordinator supports practice growth by implementing effective administrative procedures and maintaining a positive, professional presence. As a key member of the front office team, you will help create a warm, welcoming atmosphere for patients and visitors alike. Compensation and Benefits Competitive base pay Uncapped bonus potential based on performance Comprehensive benefits package, including medical and dental coverage Paid time off and holiday pay 401(k) retirement plan with employer matching (if applicable) Opportunities for cross-training and advancement within the practice Ongoing professional development and continuing education Positive and supportive team culture Employee discounts on dental services Stable full-time schedule with work-life balance Work Environment and Physical Requirements This role is primarily seated, with some walking and standing as needed. You’ll work in a typical dental office setting with moderate noise levels. Proficiency in typing and computer use is essential, as well as the ability to prepare and interpret financial reports. You’ll interact frequently with patients and team members, and will need strong near vision for computer work and administrative tasks. Key Responsibilities Start the day by opening the office and preparing for patients. Maintain reliable and punctual attendance in accordance with our schedule and time-off policies. Keep the reception area clean and inviting, and greet all patients promptly and professionally. You’ll answer phones, manage voicemails and emails, and communicate with patients using practiced scripts delivered in a friendly and professional tone. Stay on top of the schedule, notify team members of patient arrivals or delays, and ensure patients complete necessary forms like medical histories and HIPAA documents. You’ll also coordinate incoming records, such as x-rays from other offices, and schedule appointments in alignment with our practice’s production goals and capacity. Referrals to specialists will be your responsibility as well, along with sending required documentation. In this role, you will accept and process patient payments, present financing options, and assist patients in making informed financial arrangements. You’ll handle insurance submissions, track outstanding claims, and follow up on pre-estimates. End-of-day reporting and reconciliation are part of your regular routine, as well as making courtesy calls for follow-up and treatment reminders. Above all, you will serve as a patient advocate—helping them understand their care, answering questions, and encouraging them to follow through on recommended treatment. You’ll also be expected to complete assigned training, operate and maintain front desk equipment, and support other front office roles as needed through cross-training. What Makes You a Great Fit You enjoy building rapport with patients and helping them feel at ease. You have strong communication skills, a professional appearance, and a natural ability to solve problems and stay organized. You thrive in a fast-paced environment and approach challenges with a positive attitude and a commitment to patient care. Education and Experience Requirements To be considered, you must have a high school diploma or equivalent and at least two years of experience working in a dental office. A solid understanding of dental procedures and CDT insurance codes is required. You should also be proficient with computers and standard office software. Current CPR certification is required.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 30 – 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off Retirement plan

Schedule:

Monday to

Friday Experience:

Dental office: 2 years (Required) Dental receptionist: 2 years (Required) Ability to

Commute:

Pensacola, FL 32504 (Required) Ability to

Relocate:

Pensacola, FL 32504: Relocate before starting work (Required)

Work Location:

In person