Office Manager / Receptionist Position Available In Manatee, Florida

Office Manager / Receptionist 4.5 4.5 out of 5 stars Palmetto, FL 34221 Office Manager /

Receptionist Palmetto, FL Job Type:

Part-time Pay:

$19.00•$23.00 per hour Expected hours: 25•35 per week

Schedule:

Mon:

4-8,

Tue:

8:30 am•4:30 pm,

Fri:

9-1 (2x’s a month),

Sun:

10:30-4, with approximately 5 to 10 hours of weekly remote support. (There are some other options available)

Work Location:

In person, some remote work

About Us:

A well-established wellness center dedicated to creating a supportive, nurturing environment for clients and staff alike. We offer a variety of therapeutic services and prioritize exceptional client care and team collaboration. We’re looking for an experienced and highly organized Office Manager to oversee daily operations, manage a team of massage therapists, and lead front desk staff. Position will require minimum 25, up to 35 hours per week and periodic evening and weekend coverage (specifically a minimum of 2 Sundays a month).

Key Responsibilities:

Team Management:

Supervise and support a team of 15-20 Licensed Massage Therapists (LMTs), Estheticians and part-time front desk staff. Manage schedules, ensuring adequate coverage and optimizing efficiency while balancing therapist preferences. Foster a positive, collaborative work culture, encouraging professionalism, teamwork, and accountability. Conduct regular team meetings, provide performance feedback, and handle any conflicts or disciplinary actions.

Operational Oversight:

Oversee daily spa operations, ensuring all systems and processes run smoothly. Manage scheduling software, appointments, and staff availability to maximize bookings and minimize conflicts. Coordinate with therapists on service offerings, client needs, and special requests. Monitor inventory and order supplies as needed to maintain a well-stocked and organized facility. Ensure compliance with state regulations, licensing requirements, and safety protocols.

Customer Service & Front Desk Leadership:

Lead by example in delivering exceptional customer service. • This position requires front desk coverage. Train and supervise front desk staff, ensuring professionalism, efficiency, and customer focus. Handle complex scheduling challenges and resolve client concerns with empathy and professionalism.

Administrative Duties:

Manage payroll preparation, staff schedules, and time tracking. Process payments, handle billing, and reconcile daily transactions. Prepare reports on business performance, including appointment metrics, revenue, and staff productivity. Retail/Inventory Management.

Problem Solving & Adaptability:

Address day-to-day challenges, from staffing issues to last-minute client requests, with creative solutions. Stay calm and resourceful in a fast-paced environment, adjusting priorities as needed.

Qualifications:

Experience:

Minimum of 3 years in office management. Experience in a spa, wellness, or service-based environment would be ideal.

Leadership Skills:

Proven ability to lead, motivate, and manage a diverse team.

Organizational Skills:

Quick learner, with strong attention to detail, ability to juggle multiple priorities, and maintain a structured, efficient workflow.

Customer Service:

Excellent interpersonal skills and a client-focused mindset.

Tech Savvy:

Proficiency in scheduling and booking software, as well as Microsoft Office or Google Workspace.

Problem-Solving Abilities:

Resourceful and proactive, able to think on your feet and make decisions under pressure.

Reliability:

Consistent, dependable, and committed to supporting both staff and clients.

Compensation & Benefits:

Competitive salary based on experience, dependability, and ability to adjust to the role. Benefits include spa service discounts, free yoga and professional development opportunities. A supportive, wellness-centered work environment focused on growth and collaboration. If you’re a dynamic, organized leader who thrives in a fast-paced environment and is passionate about wellness, we want to hear from you! IND2

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