Office Manager (Full-Time, On-Site) Position Available In Marion, Florida

Office Manager (Full-Time, On-Site) Greatchoice Technologies Ocala, FL 34470 Job Overview We are a growing technology and service-based business seeking a reliable, tech-savvy, and organized Office Manager to take ownership of our daily operations. This role is central to keeping our office running smoothly, ensuring customer satisfaction, supporting our tech team, and maintaining up-to-date tracking in our CRM system (Go High Level). Responsibilities CRM & Workflow Management (Go High Level) Monitor incoming leads, jobs, and follow-ups. Track the status of service tickets and projects to ensure deadlines are met. Update client records and job notes consistently. Call customers to confirm scheduling, gather information, and follow up on service outcomes. Tech Team & Schedule Coordination Assign daily tasks and follow-ups to technicians. Ensure jobs are completed and recorded in the system. Monitor technician time and communicate delays or reschedules with customers. Customer Communication Serve as the front-desk voice of the business: answering phones, making outbound calls, and managing inbound inquiries. Follow up with potential clients and leads that need nurturing. De-escalate minor customer issues or gather necessary info before escalating to the owner. Billing & Admin Support Prepare and send customer invoices through our accounting system. Track payments received and flag overdue accounts. Enter vendor bills, receipts, and purchases for categorization. Coordinate with our bookkeeper to keep finances organized (no money handling or transfers). Skills Experience using CRM systems (Go High Level preferred) Strong organizational and task management abilities Excellent verbal and written communication skills Customer service experience (phone, email, in-person) Basic bookkeeping and invoicing knowledge Ability to track and follow up on technician progress and schedules Familiarity with project coordination and deadline management Problem-solving and escalation handling skills Proficiency in Microsoft Office and Google Workspace Comfortable with multi-tasking in a fast-paced office Strong attention to detail and follow-through Self-starter with minimal supervision needed

We’re Looking For Someone Who:

Has 2+ years of admin, office manager, or operations experience . Is comfortable with CRMs , especially Go High Level (or similar systems). Has basic experience with invoicing or bookkeeping software like QuickBooks. Is organized, dependable, and proactive —you don’t wait to be told what to do. Speaks professionally and confidently on the phone. Lives locally and can work in-office full time (no remote/hybrid). How to Apply Submit your resume and include a brief note about your experience with CRM systems or customer communication. We’re looking to hire quickly, so qualified candidates will be contacted within a few days. This Office Manager position is essential for maintaining an efficient work environment while fostering a positive culture within the organization. If you are a motivated individual with a passion for organization and leadership, we encourage you to apply!

Job Type:

Full-time Pay:

$15.00 – $22.00 per hour Expected hours: 32 – 40 per week

Benefits:

Paid time off

Schedule:

8 hour shift Monday to Friday Application Question(s): How many years of experience do you have using CRM software (e.g., Go High Level, HubSpot, Salesforce, etc.)? Have you worked in an office management, administrative, or operations role before? Are you comfortable speaking with customers over the phone and following up on open issues? Do you have experience sending invoices and tracking payments using software like QuickBooks or similar? What CRM systems or billing platforms have you used in previous roles? Please include anything else that would be relevant such as certifications, certificates etc.

Education:

High school or equivalent (Preferred)

Language:

English (Required) Spanish (Preferred) Ability to

Commute:

Ocala, FL 34470 (Preferred) Ability to

Relocate:

Ocala, FL 34470: Relocate before starting work (Preferred)

Work Location:

In person