Front Office Supervisor Position Available In Miami-Dade, Florida

Front Office Supervisor AC Miami Aventura 20805 Biscayne Boulevard, Miami, FL 33180 Overview We are seeking a dedicated and professional Front Office Supervisor to oversee the daily operations of our front desk team at ACt Hotel Aventura. The ideal candidate will possess exceptional customer service skills and a strong background in hospitality management. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and maintaining high standards of guest relations. Responsibilities Supervise the front desk operations, ensuring smooth check-in and check-out processes for guests. Supervise and train front desk staff, fostering a positive work environment and promoting teamwork. Handle guest inquiries, complaints, and requests promptly and effectively to ensure guest satisfaction. Maintain accurate records of guest information, reservations, and billing details. Oversee the night audit process, ensuring all financial transactions are accurately recorded. Collaborate with other departments to enhance guest experiences and resolve any issues that may arise. Monitor phone systems to ensure efficient communication with guests and staff. Implement policies and procedures to improve operational efficiency at the front desk. Skills Proven or resort environment, preferably in a managerial role. Excellent phone etiquette and strong verbal communication skills. Exceptional guest relations abilities with a focus on customer service excellence. Familiarity with front desk operations including reservation systems and night audit processes. Strong organizational skills with attention to detail in managing multiple tasks simultaneously. Ability to lead a team effectively while maintaining a positive work atmosphere. Knowledge of hospitality management principles is highly desirable. Join us in providing an outstanding experience for our guests while leading a dynamic team at our front desk!

Job Type:

Full-time Pay:

$17.50 – $18.50 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed Application Question(s): What is your desired hourly salary?

Experience:

Front Office Supervisor:

2 years (Preferred) Ability to

Relocate:

Miami, FL 33180: Relocate before starting work (Required)

Work Location:

In person