Front Office Manager – Signia by Hilton Orlando Bonnet Creek Position Available In Orange, Florida

Front Office Manager Signia by Hilton Orlando Bonnet Creek
Signia OrlandoBonnet Creek LocationOrlando, Florida, United States CategoryHotel

HOT0BKBY

JOB

DESCRIPTION

The Signia by Hilton Orlando Bonnet Creek is seeking a Front Office Manager to join their team!
This positions reports to the Director and Assistant Director of Front Office and will oversee 46 team members per shift
Ideal Candidate will have 12 years hotel experience in a supervisory role, OnQ experience highly preferred, strong communication skills, proficient in outlook, excel and Microsoft offices

Shift Pattern:

Open availability and Weekend/holiday availability are required. •Mainly 2nd shift 3pm 11:30pm

The Benefits:

• We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
Debtfree education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, Englishlanguage learning, digital literacy, professional certificates and more)
Career growth and development Team Member Resource Groups
Recognition and rewards programs
•Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LIVM1
What will I be doing?
Manage all Front Office operations to include, but not limited to, guest service and registration (checkin/checkout), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We’re passionate about delivering exceptional guest experiences.
Integrity We do the right thing, all the time.
Leadership We’re leaders in our industry and in our communities.
Teamwork We’re team players in everything we do.
Ownership We’re the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE, including disability/vets