Front Office Manager- TownPlace Suites Sea World Position Available In Orange, Florida
Tallo's Job Summary: The Front Office Manager position at TownPlace Suites Sea World in Orlando, Florida involves anticipating guest needs, managing staff, and resolving guest complaints to ensure satisfaction. The ideal candidate will have a strong work ethic, be able to work varying schedules, and enjoy being part of a team that provides great guest experiences. This is a full-time position.
Job Description
Front Office Manager- TownPlace Suites Sea World
#25-1273
Orlando, Florida, United States
Location Description
10731 International Dr., Orlando, Florida 32821
Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.
Job Description
What you will be doing
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Location
Orlando TownePlace Suites
SW-MCOYW
Requirements
What we are looking for
High work ethic, self-initiative, independent judgment
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Status
Full-time
