Front Office Supervisor – Waldorf Astoria Orlando Position Available In Orange, Florida

Front Office Supervisor Waldorf Astoria Orlando
Waldorf Astoria Orlando LocationOrlando, Florida, United States CategoryHotel

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JOB

DESCRIPTION

Waldorf Astoria Orlando is looking for a Front Office Supervisor to join the Team!
Surrounded by Walt Disney Resort, this luxurious Forbes 4Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and inroom dining.
Want to learn more? Hotel Website, Facebook, Instagram

Classification:

FullTime

Shift:

Various – must be available to weekdays, weekends, and holidays.

Pay Rate:

The pay rate for this role is $21.58 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available for you and your family
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest checkin and checkout, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead preshift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We’re passionate about delivering exceptional guest experiences.
Integrity We do the right thing, all the time.
Leadership We’re leaders in our industry and in our communities.
Teamwork We’re team players in everything we do.
Ownership We’re the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
BestinClass Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents

DebtFree Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications•
401K plan and company match to help save for your retirement

Hilton Shares:

Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
•Available benefits may vary depending upon propertyspecific terms and conditions of employment.
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EOE, including disability/vets