Dental Office Administrator Position Available In Palm Beach, Florida

Dental Office Administrator Serenity Grove Dental Loxahatchee, FL 33470 Serenity Grove Dental , a brand-new practice located in Wellington-Royal Palm Beach area, opened its doors in January 2025. At Serenity Grove Dental, our mission is to provide exceptional patient care in a spa-like environment. We are seeking a friendly, outgoing, and organized Dental Office Administrator to create a comfortable and smooth dental experience for patients. This role is integral to maintaining a productive office processes by managing appointments, treatment plans, insurance, payments, and supporting the overall administration of the practice. As a compassionate and honest team player, you will communicate effectively with both patients and staff to create a comfortable atmosphere. We are actively investing in our community through partnerships with local organizations.

Position Summary:

This position requires someone who can maintain a welcoming front office environment while efficiently managing administrative tasks and financial responsibilities. The ideal candidate will have strong organizational skills and the ability to handle multiple priorities in a fast-paced environment. This role serves as the first point of contact for patients and requires excellent customer service skills combined with strong administrative capabilities.

Primary Responsibilities:

Patient Relations:

• Warmly greet and check in patients
• Answer and manage multiple phone lines
• Respond to patient inquiries and concerns
• Provide exceptional customer service
• Maintain patient confidentiality
• Coordinate patient communications
• Handle patient correspondence
• Manage patient recall system

Financial Duties:

• Present treatment plans and financial arrangements
• Process payments and end-of-day reconciliation
• Handle insurance verification and submissions
• Process insurance claims
• Follow up on denied claims
• Manage collection procedures
• Track outstanding balances

Scheduling:

• Manage appointment scheduling
• Maintain efficient scheduling template
• Confirm appointments
• Handle cancellations and reschedules
• Coordinate emergency appointments
• Optimize doctor’s schedule
• Monitor and manage recall system

Administrative Tasks:

• Maintain electronic patient records
• Process new patient documentation
• Verify insurance eligibility
• Update patient information
• Generate daily reports
• Manage office correspondence
• Order front office supplies
• File and maintain patient records
• Other duties may be assigned

Required Qualifications:

• High school diploma required; college degree preferred
• Minimum 2 years of dental front office experience
• Fluent communication: English and Spanish
• Proficiency in dental practice management software
• Knowledge of dental insurance and coding
• Experience with electronic health records
• Strong computer skills including:
• Microsoft Office Suite
• Digital scheduling systems
• Insurance processing platforms
• Payment processing systems

Technical Skills:

• OpenDental software expertise
• Insurance verification systems
• Digital scheduling platforms
• Payment processing systems
• Multi-line phone system
• Electronic health records
• Microsoft Office applications
• Basic troubleshooting abilities

Professional Qualities:

• Exceptional communication skills
• Strong organizational abilities
• Detail-oriented mindset
• Multi-tasking capabilities
• Problem-solving skills
• Team-oriented attitude
• Professional appearance
• Ability to maintain composure under pressure

Customer Service Skills:

• Patient-focused approach
• Conflict resolution abilities
• Clear communication style
• Empathetic attitude
• Professional phone etiquette
• Ability to handle difficult situations
• Strong interpersonal skills

Schedule Requirements:

• Full-time position
• Monday-Friday availability

Benefits Package:

• Competitive hourly rate based on experience
• Dental coverage
• Holiday pay
• Professional development opportunities
• Volunteering opportunities

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$20.00 – $24.00 per hour Expected hours: 35 – 40 per week

Schedule:

Monday to

Friday Work Location:

In person