Front Office Manager Position Available In Pinellas, Florida

Front Office Manager Shephard’s Beach Resort – 2.8 Clearwater Beach, FL Job Details Full-time $55,000 – $65,000 a year 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Management Customer service Mid-level Microsoft Office Bachelor’s degree Front desk Computer skills OPERA Associate’s degree Leadership Communication skills Hospitality management Full Job Description Shephard’s Beach Resort, on beautiful Clearwater Beach, is seeking a highly motivated, responsible and experienced Front Office Manager to join our well-established resort. In this position, you will be responsible for supervising the Front Office support staff, managing all front-end duties, and providing excellent customer service to our guests. You will be the team leader and daily operational manager to your staff. As soon as guests enter our establishment, you must be friendly, informative and welcoming, and be able to handle questions, complaints, reservations and have excellent communication skills.

Front Office Manager Requirements and Qualifications:

A minimum of a two-year bachelor’s degree or certification in management in a related field preferred. 3 to 5 years of previous experience as a Front Office Manager or a related role preferred. Well versed in Opera Cloud and HotSOS is a plus. Proficient computer skills, including Microsoft Office Suite (Word, Outlook, and Excel). Knowledge of HotSchedules is a plus. Have a solid track record with customer service skills. Excellent leadership, team building, and management skills. Positively encouraging the staff; able to mentor and lead. Excellent verbal and written communication skills. In-depth understanding of third-party booking companies (OTAs). Strict adherence to company philosophy, mission statement, sales goals and budgetary guidelines. Communicate important information to GM and other key Managers.

Front Office Manager Duties and Responsibilities:

Manage all Front Office Operations for 140-unit family-owned business. Create, organize, and maintain work schedules for Front Office employees. Field guest complaints and address visitor concerns directly. Respond to all social media reviews. Answer phone inquiries, direct calls and provide basic information. Oversee and manage Assistant Managers, Front Desk staff, PBX, and Reservations staff. Assign tasks and ensure all staff positions are covered for the duration of shift. Oversee monthly reconciliations of Travel Commission. Perform daily accounting tasks, manager reservations, and clerical duties. Respond to all credit card chargebacks/disputes in a timely manner. Address complaints and requests with quality customer service skills. Recruit and train new employees. Maintain office equipment such as photocopier, fax machine, computers and credit card machines. Monitor front desk and ensure all employees comply with all company and departmental procedures. Oversee mail deliveries, packages, and couriers. Oversee office inventory and maintain office supplies levels. Ensure proper staffing levels for business levels. Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed.

Salary and Company Benefits:

Salary based on prior experience; annual salary range $55,000.00 to $60.000.00 Company Provided Cell Phone Health, Dental and Vision Benefits Paid Vacation Time 401(k) Matching Complimentary Parking Physical requirements include but are not limited to: frequent sitting, standing, walking and regular use of a computer, radio and phone. All qualified, interested candidates please forward your resume to this job listing or apply in person @ Shephard’s Beach Resort, 619

S Gulfview Blvd, Clearwater Beach Job Type:

Full-time Pay:

$55,000.00 – $65,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Schedule:

Day shift Holidays Monday to Friday Weekends as needed Ability to

Commute:

Clearwater Beach, FL 33767 (Required)

Work Location:

In person