Front Office Manager Position Available In Pinellas, Florida
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Job Description
FRONT OFFICE MANAGER
Hyatt Regency
Hyatt Regency Clearwater Beach Resort and Spa
US•FL•Clearwater
FRONT OFFICE
Department Head/Manager
Full-time
Yearly US Dollar (USD) pay basis
Req ID:
CLE003162
Summary
At Hyatt, we believe in the power of belonging•of making people feel at home no matter w they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our d belief that hospitality is more than just a job•it’s a career for people who care. Just steps from the beach, Hyatt Regency Clearwater Beach Resort and Spa has everything you might need right on site, from a year-round pool to in-house seafood and a rooftop restaurant and bar. We’re also close to the famous Pier 60, Clearwater Marine Aquarium, Busch Gardens, family-friendly activities and more.
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-departmentmunications, and staff scheduling. The Front Office Manager should possess strongmunication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/orplaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and rmend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellentmunication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas Analyze, investigate, and resolve guestplaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Benefits & Perks:
As a colleague, we have you covered with awesome benefits and perks!
Some of those include:
Free parking
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12plimentary rooms at any participating Hyatt location after 3 months of service
Free colleague meals during shift
Free uniforms
Medical, Dental, Vision, Prescription Insurance (after 30 days for full-time colleagues)
401k pluspany match
Tuition Reimbursement
Discounts at various retailers•Apple, AT&T, Verizon, Headspace, and many more!
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effectivemunicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbalmunication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellentanizational, interpersonal and administrative skills
