Front Office Manager Position Available In St. Johns, Florida

Front Office Manager Guy Harvey Resort St Augustine Beach
860 AIA Beach Boulevard
Saint Augustine Beach, FL 32080
153 Room Resort
Managed By H.I. Development
Join the Guy Harvey Resort team… where it’s the best place to stay

AND WORK

on the beach!
Full-Time
Do you thrive in a fast-paced environment where you can lead a team and ensure exceptional guest service? Are you passionate about hospitality and creating a welcoming atmosphere? If so, we invite you to join our team as a Front Office Manager!
In this role, you will be the driving force behind a smooth and positive guest experience, overseeing all aspects of the Front Desk department. This role will oversee the daily operations of the front office staff. This includes scheduling, planning, and communicating departmental strategies and goals. You will also conduct routine inspections of the front desk and public areas to ensure a welcoming environment for our guests. Additionally, you will assist in maximizing hotel revenue generation and serve as a manager on duty when needed.

Responsibilities:

Lead and Motivate:

Directly supervise and mentor a team of front office staff, fostering a positive and productive work environment. Evaluate the performance of each front office employee, providing constructive feedback and fostering development.

Guest Experience Champion:

Serve as the ‘Service Champion’, ensuring guests receive prompt, courteous, and efficient service at every touchpoint, from reservations to check-out.

Training and Development:

Train, cross-train, and retrain front office staff, ensuring consistent high-quality service delivery.
Efficiently and courteously resolve any guest issues that arise, ensuring their satisfaction.

Policy Enforcement:

Maintain strict adherence to all cash handling, check cashing, and credit card policies.

Team Collaboration:

Build and maintain strong relationships with other departments, ensuring seamless communication and collaboration.
Uphold the highest standards of professionalism, including proper uniform attire and a commitment to the hotel’s hospitality standards

Adaptability:

Be available to cover any shift, including weekends and holidays, as needed.
Act as Manager on

Duty:

During assigned shifts, overseeing workloads, ensuring proper room status and communication, and verifying all tasks are completed according to checklists.

Qualifications:

Previous Front Office Management experience is preferred
Minimum 3-year Front Desk Agent AND 1-year Supervisory Role in Hospitality
Strong written and verbal communication skills
Strong organizational and time management skills
Exceptional guest service skills with a passion for exceeding expectations
Ability to work independently and as part of a team
Proficiency with Opera Cloud PMS is preferred
Proficiency with Microsoft Word and Excel is required

Benefits:

Being a part of an awesome team and working at the beach!
Paid Time Off (PTO) and Paid Holidays
Comprehensive Healthcare Benefits
Discounts on hotel stays, retail store and on-site food and beverage
Full listing of benefits will be provided upon hire as outlined in our employee handbook
Are you ready to join a team that’s dedicated to creating unforgettable guest experiences? Apply now and let’s talk!
Posted April 15, 2025
13 Guy Harvey Resort St Augustine Beach
Where History Meets the Beach!
Discover the treasures of American’s “Oldest City”, founded in 1565 by Spanish explorers seeking the “Fountain of Youth”. Four and a half centuries later, today you’ll find a vibrant “Old City” defined by its historic waterfront fort and a thriving art and food scene tucked into charming side streets of historic buildings.
A remarkable discovery, more so for its location on one of the country’s top-rated beaches, you’ll find our resort sitting in the shadow of the city’s famed candy cane striped lighthouse. Whether catching sun or wave breaks, between our beachside pool and the endless sandy shore to play on, a visit to the Guy Harvey Resort St. Augustine Beach is an adventure no Conquistador ever imagined!