Billing Supervisor (Water Business Office) Position Available In Clarke, Georgia

Billing Supervisor (Water Business Office) Athens-Clarke County Unified Government

• 3.

9 Athens, GA Job Details Full-time $48,988 a year 18 hours ago Benefits Wellness program Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Pension plan Employee assistance program Vision insurance Employee discount Loan forgiveness Free health screenings Life insurance Pet insurance Qualifications Statistics Software troubleshooting Customer service Data analysis skills Mid-level Analysis skills Driver’s License Supervising experience Driving Quality control Organizational skills Water systems Computer skills 1 year Associate’s degree Leadership Accounting Communication skills Full Job Description Purpose & Job Related Requirements

IN HOUSE ONLY

You must be a current employee with the Unified Government of Athens-Clarke County to be eligible for this position.

REPORTS TO

Operations Coordinator

FLSA STATUS

Non-Exempt

CLASSIFICATION

Personnel System; Requires satisfactory completion of a six month probationary period.

PAY GRADE

116 SAFETY

SENSITIVE

No . Purpose of Job The purpose of this job is to perform supervisory/administrative/technical and manual functions associated with collection and analysis of consumption data, customer billings, and maintenance of customer portal associated with the Advanced Metering Infrastructure (AMI) components which includes: AMI meter reads, data transfers, daily exception leak reports, possible back flow events, and customer notification, etc,. Duties and responsibilities include, but are not limited to: supervising and participating in the maintenance and troubleshooting of Sungard and AMI/Neptune Software. Responds to complaints concerning water leaks, high bills, historical consumption data and customer portal inquiries, managing customer data files, supervising assigned staff and performing additional tasks as assigned.

Job Related Requirements Work Schedule:

Monday, Tuesday, Thursday, Friday 8:00am

• 5:00 pm | Wednesday’s
• 8:00am
• 6:00 pm with occasional overtime.

May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. Strong Leadership and organizational skills. Excellent communication skills and a commitment to providing high-quality customer service. When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC’s safe driving policy. Minimum Training & Experience Required to Perform Essential Job Functions Associates Degree in accounting, business, computer science, statistics or related discipline with three (3) years billing/accounts receivable, data management, computer operations, statistics or related experience required, or any combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job. Valid Driver’s License required. One year of supervisory experience or supervisory equivalency required. Two (2) years of experience involving AMI water system or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position preferred. Customer Service experience preferred. Essential Duties, Responsibilities The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Supervises and evaluates assigned staff, assigns work, and addresses employee concerns. Manages the transfer of meter reading data from the AMI System to the billing system. Oversees all meter change-outs and updates billing records to maintain accuracy. Processes leak adjustments and manages reports of abnormal water usage. Acts as the Water Business Office’s liaison for AMI troubleshooting, maintenance, and upgrades. Collects, analyzes, and maintains water usage data for operational planning and system evaluation. Responds to customer concerns regarding billing, water usage, leaks, pressure issues, and AMI portal access. Ensures the accuracy and integrity of customer accounts, meter identification, and billing continuity. Supports the development of AMI-based conservation programs and water loss detection protocols. Maintains accurate daily activity records, prepares reports, and participates in system upgrades and quality control initiatives. Performs other related duties as required. Knowledge, Skills and Abilities Knowledge of the principles, practices and procedures of the Unified Government of Athens-Clarke County and the operations and functions of the Public Utilities Department. Knowledge of practices, policies and procedures as necessary in the completion of daily responsibilities. Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job. Knowledge of any changes in policy, methods, operations, budgetary and equipment needs, etc., as they pertain to departmental operations and activities. Knowledge of AMI Billing System operations and customer portals. Analytical ability to evaluate AMI System operations. Knowledge and skills associated with all office and field functions in the operations of the AMI system. Knowledge of Athens-Clarke County policies and procedures pertaining to maintenance of AMI software, interconnectivity and interface with the HTE Billing software, Customer Portal for trouble shooting and data transfers. Knowledge and skill to operate a vehicle, two-way radio, etc. Skill in use of desktop computer, laptop, smart phone, tablet, etc. and ability to learn new software. Ability to develop and administer policies, procedures, plans activities that relate to the AMI System and monitor performance of same against established goals. Ability to develop and implement long-term goals for the department in order to promote effectiveness and efficiency. Ability to effectively communicate and interact with subordinates, management, employees, members of the general public and all other groups involved in the activities of the Unified Government of Athens-Clarke County as they relate to the Public Utilities Department. Ability to assemble, collect and analysis information and formulate written reports and documents in a concise, clear and effective manner. Ability to use independent judgment and discretion in managing billing data including the handling of emergency situations, analysis of consumption trends, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems. Ability to comprehend, interpret and apply regulations, procedures, and related information. Ability to perform required complex data analysis and complex mathematical calculations. Supplemental Information (ADA)

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS PHYSICAL REQUIREMENTS

Must be physically able to operate a variety of machinery and equipment including a computer, printer, portable electronic meter-reading device, calculator, copier, microfiche copier, mailing equipment, cash register, two-way radio, and telephone. Must be able to use body members to work, move or carry objects or materials.

This position requires:

walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.

DATA CONCEPTION

Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION

Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or supervisors.

LANGUAGE ABILITY

Requires the ability to read a variety of maps, plats, blueprints, informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare reports, forms, applications, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to individuals and/or to groups of people with poise, voice control, and confidence.

INTELLIGENCE

Requires the ability to learn and understand complicated principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

VERBAL APTITUDE

Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including mechanical/plumbing terminology.

NUMERICAL APTITUDE

Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; interpret graphs; computer discount, interest, profit/loss, ratio/proportion, etc.; perform calculations involving variables, formulas, square roots, and polynomials; perform statistical calculations which include frequency distributions, reliability and validity of tests, correlation techniques, factor analysis, and econometrics.

FORM/SPATIAL APTITUDE

Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, printer, portable electronic meter-reading device, calculator, copier, microfiche copier, mailing equipment, cash register, two-way radio, and telephone.

MOTOR COORDINATION

Requires the ability to coordinate hands, fingers, and eyes accurately in using equipment. Requires the ability to lift, bend, push, pull, manipulate equipment/tools and objects as the position necessitates.

MANUAL DEXTERITY

Requires the ability to handle a variety of items such as automated office equipment, office supplies, and computer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION

Requires the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT

Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

PHYSICAL COMMUNICATION

Requires the ability to talk and/or hear: (Talking

• expressing or exchanging ideas by means of spoken words). (Hearing
• perceiving nature of sounds by ear).

Must be able to communicate via two-way radio. ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or . Total compensation at the Unified Government includes a comprehensive set of benefits, a well established culture of wellness, and a secure retirement that set us apart as a stable Employer of Choice where you can serve and make a difference in the community. As an Employer of Choice, we offer: Health Insurance Dental Insurance Vision Insurance Pet Insurance Group Accident insurance Critical Illness insurance Employer paid basic life insurance Contributory term life insurance Whole life insurance Employer Paid Short Term Disability Long Term Disability Employee Assistance Program Paid Time Off 13 paid holidays Employer Paid Pension Plan (10 years of service) Deferred Compensation Program with employer match Tuition Reimbursement Program Public Service Loan Forgiveness Employer

• Federal Student Aid Robust Wellness Program
• earn up to $175 per quarter for participation Employee Fitness Center
• free for employees, spouse, and children 18+ Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots) Safety & Risk training and job related vaccinations Uniforms provided Ongoing Training Opportunities and Career Development
• Government Wide Learning Management System Discount Admissions
• ACCGov Parks, Georgia Aquarium Annual employee appreciation events

BENEFITS

http://www.accgov.com/434/Benefits

WELLNESS

http://www.accgov.com/wellness

CAREER DEVELOPMENT

http://www.accgov.com/index.aspx?nid=791