Assistant Front Office Manager Position Available In Orleans, Louisiana
Tallo's Job Summary: The Assistant Front Office Manager position at Hyatt Centric French Quarter in New Orleans offers competitive wages and full-time benefits. Responsibilities include exceeding guest expectations, managing staff, budget planning, and ensuring a safe work environment. The employer, Concord Hospitality Enterprises, values quality, integrity, community, profitability, and fun, providing a supportive work culture for career growth and development opportunities.
Job Description
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Hyatt Centric French Quarter New Orleans
800 Iberville Street
New Orleans, LA 70112
254 Room Hotel
Managed By Concord Hospitality Enterprises
Compensation:
OEM, Full-Time
Description
We are hiring an OEM Assistant Front Office Manager!
Responsibilities:
Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.
Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.
Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.
Take proactive approaches when dealing with associates concerns.
Understand AOS/GSS results, developing a game plan to areas in need and expand on the strengths.
Conduct monthly reward programs.
Ensure orientation for new associates is done in a timely manner.
Know hotels emergency plan, train and implementation.
Comply with all corporate accounting procedures.
Assist in developing hotel budget and capital expenditure plans.
Utilize budgets to understand financial objectives.
Develop and communicate selling strategies.
Oversee all accounting functions.
Ensure that all audits are completed.
Provide a safe work environment in compliance with
OSHA/MSDS.
Responsible for implementation of hotel accident prevention programs.
Ensure a viable key control program is in place.
Make sure that staffing levels are appropriate to exceed guest expectations.
Assist Guest Service Manager.
Understand hotels system inventory and daily selling strategies.
Stay current on local market conditions.
Ensure property-hiring practices comply with I-9, ADA and EEO requirements.
Interview and make hiring decision.
Benefits
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted May 1, 2025
1
Hyatt Centric French Quarter New Orleans
Our Hotel
When visitors explore New Orleans, starting out in the French Quarter is a necessity. With classic architecture, creative cuisine, and of course, the lively Bourbon Street scene, visitors will find the fun never ends during their stay in the heart of the action at Hyatt Centric French Quarter New Orleans.
What Guests Love:
Fun in the
French Quarter:
Historic sights including Jackson Square and the French Market coupled with the exciting bars and live music spots on Bourbon Street
Residential-style rooms: 254 guestrooms and suites equipped with modern comforts
Classic New Orleans cuisine: Regional delicacies at Powdered Sugar and Gulf Coast seafood specialties at Red Fish Grill
Memorable meetings and events: Over 10,660 sq ft of indoor and outdoor meeting space, fit for all kinds of functions
Exploring with ease: Take the streetcar, ride the bus, or stroll down the historic streets of New Orleans
