Business Office Director-GOS Position Available In Ouachita, Louisiana

Business Office Director-GOS Gardens of Somerset 340 Lonewa Rd, Monroe, LA 71203 Business Office Director Reports to :

Executive Director Classification:

Salaried/Exempt Department:

Administration Position Summary Leads the business through management and supervision of the day-to-day functions at the community. Leads others through oversight of Human Resources, employee relations, and team development. Leads others by example as supervisor of receptionists and housekeeping team members, or other assigned staff members by the Executive Director. Ensures efficient and effective communication with other departments. Assists the Executive Director in ensuring adherence to all operational systems and functions. Essential Job Duties This position is a Safety Sensitive Position. The essential functions, physical demands and mental competencies of this job require the employee to maintain the ability to work in a constant state of alertness in a safe manner. Maintain basic knowledge of computer software and internet platforms, including email. Oversee the day-to-day operations of the business office, including staffing coverage and management. Ensure all proprietary, financial, team member and resident information is kept confidential. Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices. Process/file worker’s compensation claims. Process orders for all necessary equipment and supplies for the community. Orders are placed within budget guidelines and maintain inventory control. Accountable for business office budget and provide reports to management as requested. Perform human resources duties, including but not limited to: Maintain team member personnel files and ensures that employees’ licensure and TB skin tests are current. Promote personal and professional growth of staff and conduct performance reviews for direct reports. Place open position advertisements; assist in recruiting, hiring, supervising, evaluating, counseling, and if necessary, terminating team members. Work with support office and PEO human resources on disciplinary situations and meets with team members to discuss issues and concerns. Onboard new team members, including creating and maintaining team member files, and adding them into the time clock. Assist in training team members by conducting new hire orientation Enroll, monitor completion, certificates, archiving/filing and deactivation of all team members in the proper programs. Ensure new hire team member’s criminal histories, drug testing, and state-required background checks are completed. Verify that required team member licenses and certifications are current Maintain resident files and ensure paperwork is current. Assists management staff with paperwork, as needed. Assist in answering resident billing issues. Confirm move-in deposits and monthly rent payments are deposited and recorded in a timely manner. Send monthly delinquent notices and follow collection guidelines. Process annual resident lease increase letters. Enter required information into Eldermark for all Move-in/Move-outs. Enter all charges in the billing system before running all statements. Follow monthly accounting calendar to meet all deadlines. Manage Receptionist and Housekeeping departments. Responsible for all hiring decisions and other personnel matters relating to these departments or any other department assigned by the Executive Director. May require occasional travel, occasional weekend, evening, or night shifts, if needed, to ensure shift coverage. Perform staff duties necessary for immediate community operation in case of staffing problem. Respect dignity and confidentiality standards and promote resident rights. Complete or assist with special projects as requested by community or senior management. Adhere to all policies and procedures of the company. Perform other duties as assigned by the Executive Director. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time; therefore, this job description is subject to change at any time.

Leadership Functions:

Conduct community tours to prospective residents and their families. Attend various community events. Increase team member recognition and reward through performance reviews and promotion. Attend and participate in onboarding, annual and in-service training and team member meetings, as requested. Understand and implement all emergency plans including fire, hurricane, earthquake and other disasters. Understand leadership role in the community safety and disaster plan. Must be able to assist in the evacuation of residents. Adhere to Company Leadership Values at all times Adhere to Company safety protocols at all times.

Qualifications:

High school diploma or general education diploma (GED) is required. 1-2 years as a Business Office Director in Assisted Living/Memory Care or related field Exceptional teamwork and leadership skills Excellent organizational skills and multitasking abilities Strong attention to detail, basic bookkeeping, and organizational skills required Strong experience developing individual team members Excellent knowledge of state regulations and compliance management Proven ability to execute results Strong financial and human resources judgment Maintain basic knowledge of computer software and internet platforms, including email. Desire to work with older adults and their families Demonstrate ability to communicate effectively in English, both verbally and in writing Project a positive and professional image at all times Meet state or provincial health-related requirements Maintain current CPR and first aid certification (preferred) Maintain any other certification as required by state or provincial regulations Must be certified as an Assisted Living Facility Administrator through a certification program approved by the OLTC or must be enrolled in a certification program with an expected completion date obtaining Administrator’s license within four (4) months of hire.

Management/Decision Making:

Apply existing guidelines and procedures to make varied decisions within a department. Use sound judgement and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Mental Demands:

Work requires adherence to precise procedures and standards involving a high degree of accuracy in observing, recording and reporting data. While performing the duties of this job, the employee is regularly required to communicate and exchange information accurately.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must not pose a direct threat to the health or safety of other individuals in the workplace. This position moves intermittently throughout the workday but may be subject to sedentary work. Ability to exert up to 20 pounds of force occasionally, and amount of force frequently to lift, carry, push, pull or otherwise move objects and patients. Sedentary work involves sitting most of the time, but may involve working or standing for brief periods of time. and the frequency of treatments may vary.

Exposure Risk Classification:

Possible exposure to blood-borne pathogens. May perform unplanned tasks involving exposure to blood, bodily fluids, or tissue which may contain AIDS, HIV, and Hepatitis A,B, and C viruses.