Office Administrator Position Available In Middlesex, Massachusetts

Office Administrator Essential Insights Counseling Center Hudson, MA 01749

• Hybrid work About Essential Insights Counseling Center About Us We are committed to delivering hope, healing, and wellness to individuals in Hudson, MA and across the state of Massachusetts.

At the heart of our work is a deep respect for each person’s unique identity and life experience. We foster an environment that is inclusive, culturally responsive, and accessible to all. We believe that mental health is a vital part of overall well-being and that every individual deserves to be valued, accepted, and empowered. Guided by this belief, our mission is to support clients in achieving emotional, mental, and physical wellness through high-quality, personalized mental health services—delivered with integrity, compassion, and respect. Change Starts with Insight! Job description We are seeking a highly organized and detail-oriented office administrator to join our practice. The position is 25 – 30 hours per week, with a hybrid schedule option (must be on site at least 3 days per week). Your role will include supporting the front and back end of our business. Back Office Duties

• Manage incoming and outgoing correspondence, including phone calls and emails.
• Complete intake paperwork collection, enter data into Electronic Health Record (EHR) system and provide accurate reporting.
• Complete insurance verification for new and established clients and enter any changes into EHR.
• Follow-up with clients regarding changes in schedules, insurance change, outstanding balances, and general correspondence within 48 business hours.
• Validate insurance claims through our Electronic Health Record (EHR)
• Complete insurance credentialing of new clinicians.
• Complete bi-weekly payroll processing.
• Adhere to all relevant healthcare regulations, particularly regarding managing sensitive information.
• Potentially acting as the intake coordinator for new clients. Office Management Duties
• Cleaning office areas.
• Restocking waiting room, breakroom, office supplies and reorder as needed.
• Attend mandatory staff meetings and training as defined by EICC Management.
• Organizing all office supplies in employee areas.
• Removing trash and recycling.
• Assuring that the clinicians have what they need to work with their clients.
• Scheduling room resources that meet the clinicians needs, desires, and schedules.
• Following up with clinicians on overdue tasks within the EHR. Qualifications and Skills
• High school diploma or equivalent is preferred.
• 3+ years’ experience as an administrative assistant or office manager within a healthcare setting.
• 3+ years’ working with insurance claims processing, coding and billing procedures.
• 3+ years’ experience Electronic Health Record (EHR) systems.
• 3+ years’ experience using MS Office or Google applications (Word, Excel, Docs)
• Excellent organizational and time management skills, ability to prioritize tasks effectively.
• Strong attention to detail, organization, and accuracy in data entry and record keeping.
• Ability to work both independently and collaboratively.
• Ability to handle sensitive information appropriately, while maintaining a high level of confidentiality.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and staff members.

MUST HAVE RELIABLE TRANSPORTATION

What Makes you Stand Out!!

• Previous experience in a mental health group practice or mental health care setting.
• Have worked with IntakeQ EHR
• Can navigate the insurance systems complexities as of date of hire.
• Aligned with Essential Insights Counseling Center mission and values.
• Are creative and have a passion for marketing and design.
• A desire to learn and grow as a member of the team.
• Excited about helping the practice grow internally and externally.
• Social justice oriented. Benefits
• Flexible schedule.
• Hybrid work option
• Potential to move to Full Time after 90-day probationary period

Job Type:

Part-time Pay:

$25.00 – $29.00 per hour Expected hours: 30 per week

Benefits:

Flexible schedule Professional development assistance

Schedule:

Day shift Monday to Friday Application Question(s): what way(s) does Essential Insights Counseling Center fit with what you’re looking for in your next position? How do our mission and values align with your own values?

Work Location:

Hybrid remote in Hudson, MA 01749