Assistant Front Office Manager Position Available In Suffolk, Massachusetts

Assistant Front Office Manager Toggle search
Toggle navigation
Español Français
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,515 current hospitality jobs
what where Assistant Front Office Manager
Hotel Commonwealth
500 Commonwealth Avenue
Boston, MA 02215
245 Room Hotel
Managed By Sage Hospitality Group
Full-Time
Why us?
At Hotel Commonwealth, in the heart of Fenway, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly of service to them its a guest-changing philosophy that doesnt live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.
With the stylish and incredible rooms and suites, and incomparable Fenway Park overlooks, the rooms and public spaces show the hotels legendary urban charm. We want you to share your love of the city and its charms and energy. We have a keen eye for detail and pride ourselves on being unrivaled hosts to guests from all reaches. We are a team that looks forward to the experiences we create for guests, and the joy we find in working together.
Job Overview
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Open schedule availbility required, including PM shifts and weekends.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful and courteous demeanor at all times.
Perform other duties as assigned, requested or deemed necessary by management.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
Provide guest transportation as required by hotels standard operating procedures.
Order all supplies and maintain inventory control minimizing unnecessary expenses.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotels guests, staff and company assets.
Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
Responsible for covering/finding replacements for call-offs.
Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
Ensures all new hires are aware of all aspects of the hotel.
Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
Provide motivation to the department.
Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc)
Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
Ensure the front desk is represented at each Safety Committee Meeting.
Participates in Hotel MOD program
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Must have total understanding of all hotel front office procedures.
Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read written forms of communication and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling – repeated bending and kneeling required while filing.
Mobility – must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95%Material/Equipment Used. Prolonged standing at indoor, thermostatically climate-controlled workstation.
Benefits

The Perks:

Sage Hotel & Restaurant Discounts across the US
Medical, Vision, & Dental Insurance
Vibrant Urban Location close to public transportation
Complimentary Shift Meal
Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Posted May 23, 2025
42 Hotel Commonwealth
Unscripted Honest Hospitality
At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service. And it has earned Hotel Commonwealth the distinction of being Boston’s most beloved hotel on Trip Advisor for three consecutive years.
Incredible Comfort
To say our guest rooms are generously sized only tells part of the story. Light drenched and eminently livable, each of our luxury guest rooms are designed to let you function well and sleep even better. Live large in an expansive modern living space appointed with every amenity and convenience for a productive and pleasurable stay. Luxuriate in the comfort of knowing we’ve thought of “that,” whatever it may be. Relax, our exceptional dining options, stylish lounge, concierge service, retail boutique and fitness center are all conveniently on-site. What a delightful surprise it all can be.
Food with a following
The iconic restaurants at Hotel Commonwealth are known for food that is so good, even the locals are loyal. In a restaurant town, that’s a heady compliment. Eastern Standard is quite literally the heart that keeps Kenmore Square pumping. That we can exquisitely scale our art to everything from in-room dining to conference catering is even more remarkable.
Nationally-recognized for our award-winning cocktail program, our dining options are just as impressive and span the gamut of everything from a burger to our daily offal. Community sourcing is a key ingredient here at Hotel Commonwealth, and a way to bring the freshest, most flavorful dishes to our menus and to our guests. Of course our chefs love to surprise and delight, but never at the expense of delivering honestly good food.