Associate Box Office Manager, ArtsEmerson Position Available In Suffolk, Massachusetts

Join our community and experience Emerson College!

JOB TITLE

Associate Box Office Manager, ArtsEmerson

FLSA STATUS

Exempt

POSITION SUMMARY

The Associate Box Office Manager, ArtsEmerson is responsible for the operational success of all ticketed ArtsEmerson events. The Associate Manager collects event info, builds the event in the ticketing system, manages all day-to-day needs of the event from on-sale through curtain, and provides an accurate financial settlement after the event has closed. They ensure all information about the event is communicated thoroughly and effectively to Box Office staff and proactively inform and request info from other key stakeholders for the event within and outside of Office of the Arts. This role works independently with support and advice from the Senior Box Office Manager as needed.

ESSENTIAL JOB DUTIES

Responsible for the creation and set up of all ArtsEmerson ticketed events within the ticketing system, including but not limited to collecting event info, building the event in the ticketing system, creating seating maps, setting up discount codes, building ticket packages, designing price charts, and building and scheduling reporting Manage Ticket Inventory for all ArtsEmerson performances, including adjusting availability of seats on sale, advising on pricing and sales initiatives, and strategically enacting price adjustments and managing held inventory to ensure revenue is maximized, the house is well-dresses and all ticketing needs are adequately supported Prepare ticketing staff for daily patron inquiries and event shifts by writing detailed event notes, event one-sheets, and managing Box Office internal wiki pages with event information, including new ticketing practices and policies, event-specific procedures and any relevant updates to existing performance information. Communicates all info to staff in a clear and concise manner that proactively identifies and seeks to address or mitigate potential challenges Holds responsibility for the operational success of ticketed ArtsEmerson events and overall Box Office performance during those events. If Box Office lines are long, patrons dissatisfied, or the show start is delayed due to Box Office challenges, the Associate Box Office Manager, ArtsEmerson is held accountable for creating solutions, and is expected to proactively work to identify and address potential problems before they arise Allocate and manage inventory with third party vendors; Ensure all inventory offered is recorded and sales are tracked appropriately Coordinate with Marketing and Guest Experience as necessary to implement seat filling strategies; Devise solutions and adapt existing approaches to resolve issues Create and send email correspondence to patrons, including pre-show emails, issuing special patron communications/forms/initiatives; Use past experiences and precedent to advise OA Marketing on best communication strategies, considering both content and timing of emails Field patron issues that can’t be resolved by front-line staff and take care of ticketing needs from ArtsEmerson’s marketing and community partners, donors, and VIPs while providing the highest level of customer service Evaluate the financial and operational success of the event and the Box Office’s performance throughout the ticketing timeline; Compile relevant feedback to share with all OA departments to inform our decisions about future events, business operations, and enhancing the knowledge and skill base of the organization Manage a system for tracking all Group Sales ticket inquiries and bookings to acquire new leads and maintain existing Group contact relationships Build and execute automated and manual sales and patron data reporting as requested by the Box Office Manager, Senior Director of Marketing, Communications, and Audience Services, and other stakeholders within the Office of the Arts Audit and reconcile financial data after the close of each ArtsEmerson production Plan and participate in discussions, learning, and long-term projects to create an inclusive and equitable box office and theater-going experience Collaborate and consult on the creation, establishment, and documentation of box office policies within the Box Office management team All other duties as assigned

QUALIFICATIONS

• Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

Bachelor’s degree or qualified experience 3-5 years Box Office management or event management experience 3-5 years customer service or client service experience In-depth experience working with a robust ticketing or CRM platform required Experience in project management preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. Ability and willingness to communicate effectively and thoroughly via email, on the phone or teleconference, and in-person Ability to manage multiple ongoing tasks at once that may be short
• medium
• or long-term in nature Communicate with various intersecting roles within the organization General computer skills including proven competency with Microsoft Office and Google Workspace, especially Demonstrated willingness and ability to learn new software as needed Synthesization and analysis of ticket sales trends and patron data

PHYSICAL ABILITIES

• Activities commonly associated with the performance of the functions of this job.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Most work is done while sitting May require the ability to concentrate for long periods of time

WORK ENVIRONMENT

• Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Shared office environment with varying degrees of foot traffic depending on event activity Nearly all work executed on a computer using both keyboard and mouse entry; making and receiving phone calls on an inconsistent but frequent basis Near-constant background conversations while staff are serving customers or otherwise interacting with each other Small office can become crowded and loud during event shifts

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation:

$57,250.00

• $70,200.

00 , commensurate with experience.

Grade of Position:

23-07

E Scheduled Weekly Hours:

40.00

Division:

Division of Office of the Arts In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available. Please refer to our benefits website for a full list of benefits and eligibility requirements. Diversity Statement Emerson College believes the pathway to achieving inclusive excellence and fostering a campus climate where everyone can thrive is only possible in an authentically equity-centered, accessible, and socially just environment. As a community of storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied cultures, races, abilities, gender identities, sexual orientations, linguistic backgrounds, socioeconomic statuses, life experiences, nationalities, perspectives, beliefs, and values. Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings. Emerson’s commitment to inclusive excellence is supported by a range of resources. Annual Clery Report In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website. Emerson College has designated the Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College’s Policy Against Discrimination, Harassment & Sexual Violence. The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling (617) 824-8999 or by emailing oeo@emerson.edu.