Front Office Manager Position Available In Alamance, North Carolina
Tallo's Job Summary: The Front Office Manager position at Holiday Inn Express and Suites, Mebane Hotel requires a highly organized individual to oversee front desk operations, manage staff, and ensure exceptional guest service. This full-time role in Mebane, North Carolina offers competitive pay, benefits including medical, dental, and vision insurance, 401k, paid time off, and hotel discounts. Candidates should have at least 3 years of managerial experience in guest services, strong leadership and communication skills, and be proficient in Microsoft Office and hotel management software.
Job Description
Front Office Manager ROI Hospitality Development 149 Spring Forest Drive, Mebane, NC 27302
Front Office Manager Job Summary:
The Holiday Inn Express and Suites, Mebane Hotel is seeking a highly organized and experienced Front Office Manager to join our team. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front desk, managing a team of front desk agents, and ensuring all guests receive exceptional service during their stay. This is a full-time administrative position with a competitive pay and benefits package, located in Mebane, North Carolina.
Compensation & Benefits:
Salary:
Competitive, based on experience
Benefits:
Medical, dental, and vision insurance, 401k, paid time off, hotel discounts
Responsibilities:
Oversee the daily operations of the front desk, including check-in/check-out procedures, room assignments, and guest inquiries Train, schedule, and manage a team of front desk agents, ensuring high levels of professionalism and customer service are maintained Monitor front desk performance, ensuring all tasks are completed accurately and efficiently Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences Handle guest complaints and issues in a timely and effective manner, finding appropriate solutions to resolve any problems Maintain and update front desk policies and procedures to improve efficiency and guest satisfaction Manage budget, monitor expenses, and make adjustments as necessary to control costs Participate in the hiring and onboarding of new front desk team members Serve as a brand ambassador, upholding the hotel’s standards and values at all times
Requirements:
High school diploma or equivalent; Bachelor’s degree in hotel management or related field preferred At least 3 years of experience in a front office or guest service managerial role Strong leadership and communication skills Excellent interpersonal and customer service skills Detail-oriented with the ability to multitask in a fast-paced environment Proficient in Microsoft Office and hotel management software Ability to work flexible hours, including nights, weekends, and holidays
