Assistant Front Office Manager (AFOM) Position Available In Catawba, North Carolina

Assistant Front Office Manager (AFOM) 3.3 3.3 out of 5 stars 1725 13th Avenue Drive NW, Hickory, NC 28601 Summary We are seeking an Assistant Front Office Manager (AFOM) to join our team at Days Inn in hickory. In this role, you will be the primary point of contact for our guests, working closely with the Front desk agent to oversee daily front desk operations, manage staff, ensure excellent customer service, and optimize revenue. They handle guest check-ins and check-outs, resolve customer complaints, and manage the front desk team, acting as the Manager on Duty when needed. Your contributions will help us maintain our commitment to exceptional customer service. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently and accurately. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Maintain phone systems and respond to calls in a professional manner. Assist with administrative tasks such as filing and managing reservations. Provide information about hotel services, local attractions, and amenities. Ensure the front desk area is clean, organized, and well-stocked with supplies. Support the Front desk agent with administrative tasks like scheduling meetings, preparing reports, and maintaining records. Serve as the Manager on Duty during evenings and weekends, ensuring smooth operations and guest satisfaction. Requirements Strong communication skills with the ability to interact effectively with guests. Familiarity with phone systems and basic office software; knowledge of Google Workspace, Outlook email, and Gmail email. Excellent time management skills to handle multiple tasks efficiently, and candidates must be great team workers We strongly encourage candidates to apply. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we invite you to apply today to join our vibrant team at Days Inn!

Job Types:

Full-time, Part-time Pay:

$13.50 – $19.00 per hour Expected hours: 30 – 45 per week

Benefits:

401(k) Employee discount Flexible schedule

Schedule:

10 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Morning shift On call Rotating weekends Weekends only

Work Location:

In person