Inspections Services Office Manager Position Available In Franklin, North Carolina

Inspections Services Office Manager 3.6 3.6 out of 5 stars Louisburg, NC General Statement of Duties An employee in this class performs intermediate technical work coordinating the Planning and Inspections Department’s processing of permits, financials, supervising and training subordinate personnel, preparing and maintaining files and records, and performing related work as apparent or assigned. Continuous supervision is exercised over the Permit Technicians and the work they perform. Work is performed under the supervision of the Planning and Inspections Director and is evaluated through observation, conferences, and the quality and effectiveness of work completed. Duties and Responsibilities/Knowledge, Skills, Abilities Essential Duties and Tasks Assigns, directs, and inspects the work of subordinate personnel, rewards, disciplines, coaches, and counsels staff, evaluates staff performance, recommends hiring, transfer, promotion, suspension, termination, and demotion and develops staff schedules. Assists in preparing and administering the Planning and Inspections operating budget and maintains compliance with all applicable State laws regarding building permit revenue. Serves as the permitting software administrator for the Planning and Inspections department by troubleshooting issues, managing workflow, correcting payment errors in cashiering, updating users and permissions, managing the online permitting portal system and database and interfacing with permitting software. Assists with the maintenance of the Department’s web page. Reviews and processes timesheets for payroll. Prepares, manages, and coordinates travel arrangements and expense reports for staff. Orders department supplies and materials, prepares bills for payment, makes recommendations on equipment and technology upgrades. Supervises balancing the cash register, reports through permitting software and credit card provider daily for all money received by the Planning and Inspections Department including payments made online after hours. Supervises entry of daily financial deposits for the Finance Department, verifying and applying to appropriate GL accounts in Logics and processes all returned checks. Coordinates and tracks vehicle fleet maintenance and fuel card purchases. Receives and processes building permit applications, enters information utilizing permitting software, and ensures the application is complete and accurate. Applies knowledge of laws governing permitting, performs research to resolve issues prior to issuing permits, ensures if other permits are required, tracks pending applications and plans under review, verifies all required documents and approvals are present before issuance of the permit. Verifies all required documents and approvals prior to issuance and release of the certificate of occupancy. Monitors and responds to the Franklin County Permitting email account. Assists customers at the counter, over the telephone, and via email. Responds to inquiries regarding fees, license requirements, permits, policies, rules, and regulations, explains procedures and permit requirements. Creates specialized reports for customers, government agencies, and public records requests. Checks completed permits for appropriate approvals, permits, and related pertinent data. Analyzes permit data and prepares monthly reports for the U.S. Census Bureau and other reporting agencies as requested. Trains staff and plan reviewers on the use of permitting software. Responsible for retaining official records and materials created and accumulated during the permit and inspection process. Updates files, maintains material safety data sheets, and prepares periodic reports. Assists at the front counter in the absence of the Permit Technician(s). Additional Duties Performs related duties as assigned. Knowledge, Skills and Abilities Thorough knowledge of permit processing. Working knowledge of software administration and maintenance. Thorough knowledge of standard office practices, procedures, equipment, and administrative techniques. Thorough knowledge of business English, spelling, and arithmetic. Thorough knowledge of department programs and policies. Ability to read maps and architectural drawings. Ability to type accurately at a reasonable rate of speed. Ability to make arithmetical calculations. Ability to operate a variety of data entry and office equipment. Ability to plan and supervise the work of others. Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships with associates and the public. Desirable Education and Experience High school diploma or GED is required; An Associate’s or Bachelor’s Degree is preferred, with moderate experience in general administrative work involving contact with the public including some supervisory experience or an equivalent combination of education and experience. Other Information Must complete a North Carolina Department of Insurance approved course in Law & Administration and pass the required test. Must obtain the OSFM Permit Tech Certification. Must possess or obtain a Notary Public license within six months of employment. Possession of a valid North Carolina driver’s license upon hire.

Please note:

Application review for this position will begin on Thursday, 6/26/25. Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistance program.