Officetrax Application Administrator Position Available In Wake, North Carolina

Officetrax Application Administrator Advance Auto Parts – 3.3 Raleigh, NC Job Details Full-time 23 hours ago Qualifications Power BI Microsoft Excel Management XML 5 years Mid-level Databases Bachelor’s degree Data management Organizational skills Computer skills Maintenance management Communication skills Facilities maintenance Full Job Description Job Description The Officetrax Application Administrator at AAP is an expert user of Facility Maintenance Management Software Solutions, such as OfficeTrax. This role is crucial in supporting all internal users, ensuring efficient knowledge sharing across business units, and providing top-notch user support.

Responsibilities User Support:

Maintain a consistent presence in the team inbox, evaluating and prioritizing incoming support requests to determine urgency and resource assignment.

Technical Knowledge:

Serve as the technical subject matter expert for administering OfficeTrax, including configuration, integrations, and customizations.

Vendor Coordination:

Work with application vendor support team to submit, track, and close support requests, ensuring timely resolution of complex issues.

Training and Documentation:

Build training materials and SOPs for troubleshooting and enhancements, and train users as needed.

System Monitoring:

Maintain system and data integrity through regular monitoring and testing.

Implementation and Upgrades:

Manage implementation, testing, design, and training for new developments and upgrades in the system.

Integration Management:

Lead integration management, including requirements gathering, design and maintenance.

Data Quality:

Monitor data quality across systems and perform data integrity exercises as needed.

Collaboration:

Manage relationships between internal IT and business users to ensure effective configuration, maintenance, and testing of applications.

Backup Support:

Provide backup system support for real estate project and lease administration system (Lucernex).

Skills Technical Proficiency:

Good working knowledge of Microsoft desktop suite, especially Excel. Familiarity with XML for data formatting, integration, or troubleshooting purposes. Power BI experience is a plus.

Communication:

Excellent communication skills, with the ability to partner across business units and at all levels of the organization.

Problem-Solving:

Ability to learn on the job, evaluate information, and apply it to complex problems to provide the best solutions.

Organization:

Strong organizational skills to manage multiple priorities with changing deadlines.

Qualifications and Experience:

Bachelor’s degree or 5+ years’ experience in computer or business-related discipline. 3 years’ experience with a Facilities Maintenance Management system, or other Software-as-a-Service tools highly desired. Understanding of databases and data management highly desired #LI-EM1 California Residents click below for

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