Box Office Manager Position Available In Grafton, New Hampshire

1,727 of 10,000 Salary Confidential
Position range in Grafton County $44k

• $77k Per Year Box Office Manager
  Trustees of Dartmouth College

Occupation:

First-Line Supervisors of Office and Administrative Support Workers

Location:

Hanover, NH

• 03755
  Positions available: 1
  Job #: 510489

Source:

NHWorks Job Match

Posted:

2/18/2025

Updated:

2/20/2025

Expires:

5/19/2025

Web Site:

NHWorks Job Match
Onsite /

Remote:

Not Specified

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

82633732 Job Requirements and Properties Job Requirements and Properties BD 12 Job Description Help for Job Description. Job Description Help for Job Description. Position Information Posting date
02/11/2025 Closing date Open Until Filled
Yes Position Number
0673000 Position Title
Box Office Manager Department this Position Reports to
Hopkins Center Hiring Range Minimum
$22.21/hr Hiring Range Maximum
$27.74/hr Union Type
Not a Union Position SEIU Level
Not an SEIU Position FLSA Status
Non-Exempt Employment Category
Regular Full Time Scheduled Months per Year
12 Scheduled Hours per Week
40 Schedule
Night and weekend hours will be needed regularly to cover events Location of Position
Hanover, NH
Hopkins Center, 4 East Wheelock St. Remote Work Eligibility?
Onsite only Is this a term position?
No If yes, length of term in months. Is this a grant funded position?
No Position Purpose
Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices. As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality. Description Required Qualifications

• Education and Yrs Exp
  Bachelors or equivalent combination of education and experience Required Qualifications
• Skills, Knowledge and Abilities
• 1+ years’ experience working in box office or visitor/customer service field.
• Experience with Tessitura or similar customer relationship management platform.
• Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
• Experience providing warm, professional customer service and sales in a busy retail environment.
• Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
• Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
• Excellent verbal communication skills to effectively work with a diverse group of constituencies.
• Strong sense of initiative and the ability to work both independently and as part of a team.
• Be informed about and compliant with ADA and PCI policies. Preferred Qualifications
• Experience working in a box office or arts center.
• Experience in the arts or creative sector.
• Experience supervising students or associates.
• Experience with database management.

Department Contact for Recruitment Inquiries
Jan Sillery Department Contact Phone Number
603-646-1417 Department Contact for Cover Letter and Title
Ellen Phillips, Senior Box Office Manager Department Contact’s Phone Number Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

https:

//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Quick Link
https://searchjobs.dartmouth.edu/postings/77599 Key Accountabilities Description
Ticket Selling Operations
This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends. Percentage Of Time
40 Description
Box Office Management
This position contributes to a volume of complex Box Office practices-creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center. Percentage Of Time
40 Description
Database Management
This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects. Percentage Of Time
20

• Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
• Performs other duties as assigned Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion.

We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.