Front Office Supervisor Position Available In Erie, New York

Front Office Supervisor Marriott Buffalo Niagara Buffalo, NY Job Details Full-time From $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Serving Hospitality Customer service Mid-level Supervising experience Front desk Communication skills Hotel experience Full Job Description Primary Purpose Responsible for assisting with the planning, organization, development and direction of the Front Desk staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Responsibilities Welcome guests expeditiously, provide information to guests as needed, verify rate and departure dates. Sell guest rooms, food & beverage outlets and seasonal hotel promotions. Review guest log and record pertinent information as needed throughout shift. Train and monitor front office staff. Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution. Communicates with other hotel departments to maintain a high level of guest satisfaction. Has complete working knowledge of software system, including all daily transactions and those which are not performed often. Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel. Reconcile all charges received during shift. Handles checks and credit cards received from the guests for payment of hotel charges. Assists by handling special requests, group blocking and unusual circumstances. Assist in answering phone, receiving mail, messages, faxes, and packages. Ensures guest satisfaction. Hold pre-shift meetings with staff. Assist with guest service recovery. Performs any other duties as requested. Requirements Must have excellent customer service/communication skills. Able to use mathematics to solve problems. Requires ability to use completers. Able to work independently with minimal guidance. Previous hotel customer service experience. Excellent communication skills. Lifting, pushing, pulling up to 50 lbs. Our Hotel Buffalo Marriott Niagara in Amherst offers a productive and rejuvenating experience for business and leisure travelers headed to New York. Travelers will arrive with ease from Buffalo Niagara International Airport courtesy of our free shuttle service. Once our guests have unpacked, they can explore the cities of Buffalo and Niagara Falls along with University at Buffalo and Boulevard Mall. We offer comfort in all of our rooms and suites with complimentary Wi-Fi, luxurious bedding and flat-screen TVs. We combat hunger by offering room service and dining at BlueFire Bar & Grille, serving American cuisine for breakfast, lunch and dinner. Our restaurant is also open late for night owls. When it comes to professional or social event needs, our customizable meeting spaces feature professional planning and catering services to create the perfect recipe for success. From check-in to check-out, guests will savor a memorable stay at Buffalo Marriott Niagara. About the company Visions Hotels is a hotel management company with a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. We strive to treat our Team Members fairly; to be great brand partners; to be committed and involved in the community we serve; and to be leaders in the hospitality industry. Every Visions Hotel shares our commitment to superior quality and service. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, and integrity. Visions Hotels is located throughout all of Central, Western, and the Southern Tier region of New York State, Pennsylvania, Connecticut, Massachusetts, and Georgia. We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Weekends as needed

Work Location:

In person