Office Supervisor – Lake Success, NY Position Available In Nassau, New York

• Optum Multi-Speciality
• has an immediate opening for a friendly, patient focused and detailed oriented
• Office Supervisor
• to join our team. The
• Office Supervisor
• is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

• Location:

• 575 Underhill Blvd, Suite 130, Syosset, NY 117912800 Marcus Avenue, Suite 102, Lake Success, NY 11042

• Scheduled:

• A 37.5-hour work week Monday through Friday between the hours of 7:30 am to 5:00pm. Shift to be determined by the hiring manager upon hire.

• Primary Responsibilities:

• + Greets patients, family members and guests with a friendly smile+ Assists patients with signing in and completing registration+ Organizing workflow and ensuring that employees understand their duties or delegated tasks+ Monitoring employee productivity and providing constructive feedback and coaching+ Monitoring workflow+ Training new hires+ Creating and managing team schedules+ Identifying and applying career advancement opportunities+ Helping employees resolve issues and disputes+ Enters and scans patient’s demographic and insurance information into Epic+ Verifies insurance eligibility and benefit information; informs patients of insurance benefits+ Collects co-payments and patient balances+ Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages+ Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing+ Handle resolution/inquiries from members and/or clinical team+ Assist with onboarding new employees+ Responsible in managing daily schedule+ Responsible for EPIC superuser status+ Ability to manage timecards of employees+ Ability to support all staff and leadership in their roles+ Ability to de-escalate and resolve patient complaints+ Provide guidance / consultation to other team members+ Educate the team on the continuum of integrated care+ Performs all other related duties as assigned•What are the reasons to consider working for UnitedHealth Group?

Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

• + Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage+ 401(k) Savings Plan, Employee Stock Purchase Plan+ Education Reimbursement+ Employee Discounts+ Employee Assistance Program+ Employee Referral Bonus Program+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.

)+ More information can be downloaded at: http://uhg.hr/uhgbenefitsYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Required Qualifications:

• + High School Diploma/GED (or higher)+ 2+ years of experien