Office Supervisor – Syosset, NY Position Available In Nassau, New York

Office Supervisor – Syosset, NY Optum paid time off, paid holidays, tuition reimbursement, 401(k) United States, York, Syosset Jun 18, 2025 Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across York, Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum Multi-Speciality has an immediate opening for a friendly, patient focused and detailed oriented Office Supervisor to join our team. The Office Supervisor is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Location:

575 Underhill Blvd, Suite 130, Syosset, NY 11791 2800 Marcus Avenue, Suite 102, Lake Success, NY 11042

Scheduled:

A 37.5-hour work week Monday through Friday between the hours of 7:30 am to 5:00pm. Shift to be determined by the hiring manager upon hire.

Primary Responsibilities:

Greets patients, family members and guests with a friendly smile
Assists patients with signing in and completing registration
Organizing workflow and ensuring that employees understand their duties or delegated tasks
Monitoring employee productivity and providing constructive feedback and coaching
Monitoring workflow
Training new hires
Creating and managing team schedules
Identifying and applying career advancement opportunities
Helping employees resolve issues and disputes
Enters and scans patient’s demographic and insurance information into Epic
Verifies insurance eligibility and benefit information; informs patients of insurance benefits
Collects co-payments and patient balances
Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
Handle resolution/inquiries from members and/or clinical team
Assist with onboarding new employees
Responsible in managing daily schedule
Responsible for EPIC superuser status
Ability to manage timecards of employees
Ability to support all staff and leadership in their roles
Ability to de-escalate and resolve patient complaints
Provide guidance / consultation to other team members
Educate the team on the continuum of integrated care
Performs all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
Intermediate level of computer proficiency and the ability to work on multiple websites
Ability to travel 25% of the time to both offices below 575 Underhill Blvd, Suite 130, Syosset, NY 11791
2800 Marcus Avenue, Suite 102, Lake Success, NY 11042 Access to reliable transportation & valid US driver’s license

Preferred Qualifications:

Knowledge of medical terminology
Knowledge of insurance carriers and managed care plans

Soft Skills:

Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED