Front Office Supervisor/Manager on Duty Position Available In Suffolk, New York

Front Office Supervisor/Manager on Duty Residence Inn – a Chartwell hotel 500 Broadhollow Road, Melville, NY 11747 Overview We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will be responsible for ensuring exceptional guest experiences while managing front office staff and maintaining high standards of service. This role requires strong leadership skills, a passion for customer service, and the ability to thrive in a fast-paced setting. Responsibilities Supervise and coordinate front desk operations, ensuring smooth check-in and check-out processes for guests. Train, mentor, and manage front office staff to provide outstanding guest services. Handle guest inquiries, complaints, and feedback with professionalism and efficiency. Maintain accurate records of room availability, reservations, and billing information. Collaborate with other departments to ensure seamless communication and service delivery. Implement front office policies and procedures to enhance operational efficiency. Monitor staff performance and conduct regular evaluations to promote continuous improvement. Ensure compliance with health and safety regulations within the front office area. Experience Proven experience in hospitality management or hotel management is essential. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus. Familiarity with front desk operations and hotel management software is preferred. Ability to work flexible hours, including weekends and holidays as needed. Previous experience in guest services or as a front desk agent is advantageous. Join our team as we strive to provide an exceptional experience for every guest while fostering a positive work environment for our staff!

Job Type:

Full-time Pay:

$23.00 – $24.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person