Front Office Manager Position Available In Bucks, Pennsylvania

Front Office Manager Garnet Hotels Yardley, PA 19067

About Us:

At Hampton Inn & Suites Newtown/Yardley , we pride ourselves on delivering exceptional hospitality and creating memorable guest experiences. We are looking for a dedicated, hands-on Front Office Manager to lead our front desk team and ensure a smooth, welcoming environment for all guests.

Responsibilities:

Supervise and support front desk agents, night auditors, and guest service associates Manage daily front office operations, ensuring efficiency and guest satisfaction Handle guest complaints and concerns with professionalism and urgency Schedule front desk staff and ensure adequate coverage at all times Maintain accurate records of guest information, reservations, billing, and reports Train new team members in Hampton brand standards, systems, and guest service Collaborate with housekeeping and maintenance departments for seamless operations Uphold Hilton/Hampton service excellence and safety standards Monitor guest feedback and drive improvements for guest satisfaction scores

Qualifications:

2+ years of experience in a front desk or hotel supervisory role (Hilton/Hampton preferred) Strong leadership, problem-solving, and communication skills Familiarity with Hilton systems such as OnQ (preferred) Ability to manage schedules, multitask, and lead a team under pressure Flexibility to work mornings, evenings, weekends, and holidays as needed High school diploma or equivalent required; hospitality degree is a plus

Benefits:

Competitive salary Paid time off Employee Hilton travel discounts Opportunities for advancement How to

Apply:

Submit your resume through Indeed or email it directly to Luke.

Maida2@Hilton.com. We look forward to learning more about you and how you can help elevate our guest experience!

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Benefits:

Employee discount Paid time off

Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Evening shift Holidays Monday to Friday Morning shift Night shift Weekends as needed

Work Location:

In person