Front Office Manager Position Available In Charleston, South Carolina

Front Office Manager TownePlace Suites Charleston Mt.

Pleasant Mount Pleasant, SC Job Details Full-time Estimated:

$38.5K – $44.9K a year 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Mid-level Bar Restaurant experience Hotel experience Full Job Description SUMMARY Coordinates front office activities of hotel and resolves problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES I

nclude the following, but not limited to: Ø Always dresses in appropriate attire for a professional position and wears name tag. Ø Plans for and schedules manpower, equipment, and supply requirements for the department. Maintains accountability for the cost, utilization, and performance of employees and equipment. Ø Prepare a 10-day forecast of hotel occupancy, departures, arrivals and changes. Distributes to hotel department heads on a weekly basis. Ø Forecast monthly occupancy and house count for the hotel. Ø Controls the selling of rooms and rates directly and through reservation system to obtain maximum occupancy and revenue. Ø Participates in all aspects of the Manager on Duty Program. Ø Assists in the preparation of annual hotel budgets including room revenue forecasts and front office expense plans. Ø Participate in the development of the hotel’s marketing plan and be responsible for the attainment of the rack rate market objective. Ø Maintain responsibility for verifying and authorizing time cards and payroll for the department. Ø Ensure cleanliness of the front desk and lobby area. Ø Monitor payroll and control costs, remaining within budget. Ø Promotes positive guest and employee relations. Ø Promotes proper sanitation and safety for guests and employees at all times. Ø Hires and trains all new hires on brand and property standards. Ø Monitor performance of personnel and make changes when necessary. Ø Establishes and maintains a two week schedule out from the current week. Ø Maintain responsibility for verifying and authorizing time cards and payroll for the department. Ø Follows all company policies and enforces company policies and procedures. Ø Follows and enforces all Employee Conduct Policies and other policies as out lined in handbook to current staff and new staff will be properly trained on policies and procedures. Ø Does not access any unauthorized internet site while working on the PMS. Ø Will not give out personal logins, passwords, or access to the PMS or company email to anyone. Ø Will not ask employees to provide personal logins, passwords, or access to the PMS or company email. Ø Runs reports for managers who don’t have access to the PMS. Ø Will not access any unapproved internet sites on company computers. Ø Monitors and enforces Computer Security Policies. Ø Resolves employee or guest grievances in a fair and timely way and communicating with the GM. Ø Notified GM of any need for FMLA, to forward to HR – any employee who may possibly need FMLA, anyone who you know may be ill or have an ill relative or military service member, etc. Ø Maintains good personal hygiene habits. Ø Promotes positive guest and employee relations. Ø Adheres to all company financial accounting functions and practices. Able to analyze reports and feedback to maximize positive performance. Ø Properly stocks and orders front office supplies. Monitors expenses. Ø Able to analyze cost to production and monitor P&L Statements Ø Formulate and implement short and long range plans for improving customer service at all levels within the hotel operations, including changes in policy and procedures with approval from GM & HR. Ø Manage benefits with corporate benefits manager – to include open enrollment, and new hire enrollment process. Ø Maintain guest and employee safety, health and morale. Ø Maintain good public relations within the community and industry. Ø Approve all budget expenses and delegate approval levels where appropriate, as set forth by GM. Ø Establish departmental goals and monitor results. Ø Perform departmental duties as the need arises in order to provide and insure a positive experience for hotel, restaurant and bar guests. Ø Introduce special franchise marketing programs through effective communication and training. Ø Perform duties at the front desk, such as check-ins or check-outs, during peak times. Ø Train all front desk staff on how to deal with emergency situations, per GM instruction. Ø Receives and process advance deposit payments works with Sales Dept. with contracts. Ø Greets VIP/important guests. Ø Performs shift duties in accurate and timely manner. Ø Follows all company policies as they relate to pertinent areas. Ø Ensures all hotel funds are accounted for through proper accounting procedures, shift balancing and closing.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Weekends as needed

Work Location:

In person