Front Office Manager Position Available In Charleston, South Carolina

Front Office Manager 3.4 3.4 out of 5 stars 2465 Prospect Dr, Charleston, SC 29406 We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. •

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests •

True Confidence :

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay •

True Listening :

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs •

True Responsiveness :

is about providing guests with what they need, and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

We are looking for an experienced Front Desk Manager to join our team. The ideal candidate will have excellent customer service skills, a friendly and professional demeanor, and the ability to multitask and prioritize tasks. Responsibilities include greeting customers, managing incoming calls, scheduling appointments, managing customer inquiries, and providing general administrative support. The successful candidate will be organized, detail-oriented, and easily handle a fast-paced environment. At Staybridge Suites® , we want our guests to feel like part of the family , which means we need you to: Be down-to-earth by being straightforward and natural. Be thoughtful by being perceptive, caring, and accommodating. Be sociable by being upbeat, involved, and friendly. Be reliable by being professional, a team player, and resourceful.

Responsibilities:

Greet customers and visitors professionally. Answer incoming calls and respond to customer inquiries. Manage the front desk operations, including scheduling appointments and managing customer records. Maintain accurate records of customer interactions and transactions. Ensure that all customer service standards are met. Provide administrative support to other departments as needed. Assist with resolving customer complaints in a timely manner.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed

Work Location:

In person