Front Office Supervisor Position Available In Charleston, South Carolina

Front Office Supervisor
Full Time Regular
Management
Charleston, SC, US
2 days ago

Requisition ID:

2220
POSITION

OBJECTIVE

Reports to the Front Office Manager. Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Office team and oversight of successful execution of the department’s operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

ESSENTIAL JOB FUNCTIONS

Supervise and assist in management tasks in the Director of Front Office Operations’ absence overseeing Front Office Team Ensure that sufficient staffing is present to meet the daily business demands
Give daily line-ups to each employee that communicates business demands
Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
Ensure staff’s knowledge of hotel services, features and amenities
Monitor and ensure that departments perform their job functions to the hotel’s expected level of service Assist staff whenever necessary in performing all job functions
Responsible for proactively delivering the utmost level of service to guests and visitors
Follow and support Vision, Mission Statement and Core Values
Welcome guests and getting them checked into their rooms
Manage overall operations and appearance of the Front Desk
Maintain discretion and security for the hotel and guests Responsible for attending to the needs of guests, especially during check-in and check-out
Comply with procedures and requirements established in the Front Office Training Manual
Assist in training Guest Service Agents and Communications Agents
Assist in continuing education for Front Office team

EDUCATION AND EXPERIENCE

At least two years of front desk experience at a four or five star/diamond hotel
Supervisory or management experience preferred
College degree preferred

REQUIREMENTS

Ability to communicate clearly and effectively
Excellent written and spoken communication skills
Excellent organization habits
Effective and flexible conflict resolution skills
Positive and energetic attitude
Professional and cooperative demeanor
Ability to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressure
Must be a team player, working well with other departments and co-workers
Ability to work flexible hours
Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
Ability to motivate staff and maintain a cohesive team
Ability to remain calm and courteous with demanding/difficult guests and/or situations

PHYSICAL DEMANDS

Employee is regularly required to stand throughout shift
Employee must be able to lift and move up to 25 pounds
Must possess the ability to remain calm in a stressful and/or hurried environment Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.