Office Manager Position Available In Charleston, South Carolina

Office Manager Forge Specialty Partners

LLC 3070 N

Highway 17, Mount Pleasant, SC 29466

Description:

Charleston Oral and Facial Surgery is growing and looking for a full-time Office Manager for our Mt. Pleasant location. Our practice has eight providers and one TMJ/ Oral Medicine Specialist, eight convenient locations, and a staff of over 70 employees to ensure our patients have the best possible experience. We offer a full scope of oral and maxillofacial surgery options such as wisdom tooth extractions, dental implants, orthognathic surgery, bone grafting, TMJ treatment, and much more. We value our employees and believe that a competitive benefits package is required to ensure the best experience while working as part of our team. As such, we offer an excellent benefits package that includes medical, dental, and vision coverage, 401k profit sharing, PTO, Holiday Pay, and a competitive salary. At Charleston Oral and Facial Surgery, we have three core values: Innovation Continuing education Latest technology Constant improvement Access to Care Multiple locations Multiple surgeons In network with most insurances Multiple financing options Patient Experience Compassionate staff Top-notch facilities Successful outcomes If these values align with your own—we encourage you to review the below job description and apply today!

Job Summary:

Responsible for coordinating daily office operations and giving direction and feedback to the administrative staff. Responsible for carrying out new policy and procedure updates from the executive board. Delivers top-notch patient care to all patients by using proper etiquette and upholding practice procedures and policies. Scheduling and the inputting of patient demographic information will be conducted timely and efficiently to ensure top patient satisfaction and overall practice profitability. Build relationships with patients as well as referring offices to ensure long-lasting and positive impressions. The Office Manager plays a vital role in ensuring their office runs smoothly and works hand in hand with the Operations Specialist to ensure all directives are carried out as intended.

Requirements:

Essential Job Functions/Duties

• Ensures all office staff follow opening and closing procedures according to office guidelines
• Conducts daily morning huddle meetings to keep all staff members up to date on patient/surgery information for that day
• Leads office staff by delivering communication on changes in procedures or policies. Ensures all office staff understands and complies with policy and procedure changes/updates.
• Offers advice and feedback to the executive board regarding department guidelines, processes, patient care, and employee performance.
• Responsible for ensuring patient satisfaction and handling patient/employee issues with the guidance of the executive board.
• Drafts and/or works up treatment plans and discusses, in detail, with patients.
• Has a full understanding and knowledge of scheduling manual
• Has a full understanding and knowledge of all functionalities within Carestack
• Ensures all error reports are corrected and responded to by the end of the business day.
• Ability to handle pre-authorizations for patients, and follow up with patients promptly
• Has a full understanding and knowledge of available financing options
• Adheres to practice guidelines and procedures regarding fees and payments
• Keeps up to date on general knowledge of procedures and appointments
• Maintains full compliance with HIPAA and OSHA guidelines
• Orders all office supplies monthly while staying within the office supply budget, with guidance and approval from the Administrative Director.
• Schedules new and established patient appointments
• Ability to verify insurance eligibility and benefits (when needed)
• Assists in answering phones and fielding direction of calls, when needed. Utilizes appropriate telephonic etiquette when speaking to both patients and referrals
• Utilizes appropriate email etiquette, both, internally and externally
• Ensures all required paperwork is in order 5 business days in advance of scheduled appointments
• Attend relevant training and/or certification classes
• Helps to ensure the cleanliness of the practice, according to company guidelines
• Rotate around to other locations as needed by management
• Completes all other duties as assigned by management

Required Qualifications:

• High School diploma or graduation equivalency degree (GED) and a certificate
• At least 2 years of relative experience management experience in the dental and/or medical field
• Excellent communication skills in person, in writing and via telephonic conversation
• Must understand the key components of appropriate patient-oriented customer service
• Quick to take on new information and relay that information to other staff members
• Self-starter who requires minimal supervision
• Ability to work closely with the Operations Specialist
• Ability to utilize office software
• Microsoft skills including

Excel, Word, Outlook, and PowerPoint Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental Insurance Health Insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Ability to

Relocate:

Mt.

Pleasant, SC:

Relocate before starting work (Required)

Work Location:

In person