Office Sales Manager Position Available In Lexington, South Carolina

Office Sales Manager MTC Federal Credit Union – 3.1

Lexington, SC Job Details Full-time Estimated:

$43.9K – $53.6K a year 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Management Sales Sales management Mid-level Finance Bachelor’s degree Team management Financial services Lending Business Communication skills

Banking Full Job Description Description:

Role:

Manages and influences the profitability of the branch with particular emphasis on relationship sales; expands the sales culture and sales processes and provides leadership and resources to achieve desired results; directs branch staff activities towards attainment of branch goals; utilizes problem solving, decision making, team building skills, and maintains a high degree of flexibility; promotes high morale and exhibits positive attitudes towards members and fellow employees while instilling a sense of team spirit throughout the branch. Perform other duties as assigned.

Essential Functions & Responsibilities:

Responsible for complying with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act. Responsible for achieving financial, sales and service goals as determined by the Credit Union’s strategic plan through the management of assigned branch staff. Serves as a sales leader; communicates sales philosophy; conducts weekly sales meeting; ensures branches are obtaining or exceeding sales goals; and utilizes sales, referral and member service skills to ensure the members’ needs are being met through efficient and effective service. Responsible for supervising and developing each employee to their highest potential by identifying their strengths and areas for improvement and appropriately coaching, training or correcting the employees’ performance. Prepare annual evaluations that accurately measure employee performance and provide direction for their future growth and development. Recognize employees who perform at a high level. Review expectations of sales objectives with staff; monitors employees’ overall performance; coach continuously emphasizing accuracy, awareness of member needs and seizing of sales opportunities; provide positive reinforcement; and recognize and reward staff when warranted. Set the example of professional behavior and hold employees accountable for their performance, attitude and behavior. Establish individual and team goals that are in alignment with a sales and service culture, and meet with each employee monthly to review previous month’s performance, and develop plans to improve employee’s performance when goals are not met. Demonstrate enthusiastic support of corporate mission, vision, core values and brand. Train, monitor and coach staff to effectively sell/refer products and services to members while ensuring quality service standards are being maintained. Responsible for conducting staff meetings that inspire communication, teamwork and direction to employees consistent with the credit union mission and values. Maintain a functional level of knowledge and procedural expertise in all credit union products and services. Participate in and assist in conjunction with Business Development and Community outreach programs to establish and maintain relationships that will enhance the growth and recognition of the credit union. Provide “One Member at a Time” service in developing and submitting loan applications and providing clear and detailed notes. Handle complaints registered by members involving the Branch Office. Keep management informed. Communicate goals and direction with branch staff to ensure clear understanding of rules, regulations, requirements and expectations. Responsible for ensuring that all branch staff follow internal audit, compliance, security measures and operational policies and procedures including but not limited to the prevention of losses through fraudulent activity. Responsible for determining that proper controls of cash, checks and money orders, as well as overnight depository items are properly controlled and handled in accordance with Credit Union procedures. Responsible for proper security, control and documentation of all records. Responsible for coordination of branch maintenance needs with designated facilities representative or contractor. All other duties as assigned.

Requirements:

At MTC Federal Credit Union, we believe in building strong financial futures for our members by delivering exceptional service, personalized financial solutions, and a commitment to community values. We’re seeking an energetic and results-driven Office Sales Manager to lead our Lexington, SC branch team and help drive our mission forward.

Position Summary:

As the Office Sales Manager, you will be responsible for leading branch operations, managing a high-performing team, and driving sales growth through exceptional member service and strategic leadership. This role is ideal for a passionate, goal-oriented individual with a strong background in financial services, team management, and sales performance.

Key Responsibilities:

Lead, coach, and motivate a team of financial service representatives to achieve sales and service goals Drive branch performance by developing and executing effective sales strategies Ensure compliance with credit union policies, procedures, and regulatory requirements Foster a culture of exceptional member service and relationship building Oversee daily branch operations and resolve complex member issues Analyze performance metrics and generate reports for senior leadership Develop strong relationships with the local community and promote credit union services

Qualifications:

Minimum of 3 years’ experience in sales management, preferably within a financial institution Proven ability to lead teams and drive sales performance Strong knowledge of credit union or banking operations, lending, and member services Excellent communication, organizational, and interpersonal skills Ability to analyze data and implement strategic decisions Bachelor’s degree in Business, Finance, or a related field preferred

What We Offer:

Competitive salary and performance-based incentives Comprehensive benefits package including medical, dental, vision, and 401(k) Paid time off and paid holidays Career development and advancement opportunities A supportive, member-focused work environment

Join Our Team:

If you’re ready to take the next step in your career and lead a dynamic team at a trusted credit union, we’d love to hear from you. Apply today and help us continue to serve our members with excellence and integrity.