Assistant Front Office Manager Position Available In Davidson, Tennessee

Assistant Front Office Manager
Hutton Hotel
posted May 1, 2025 THIS JOB

Compensation:

$65,000 to $78,000 per year
What’s in it for you…
Benefits starting Day 1. Competitivepensation package.
Paid time off and holiday pay incentives.
Promotional opportunities.
401(k) available for all associates.
About this job…
The Assistant Front Office Manager assists with leading the hotel’s front desk and guest services team. Assistant Front Office Managers must be a strong problem-solver with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Assistant Front Office Managers must ensure adequate staffing, promote hotel standards, train and coach team members, and model expected behavior. The primary responsibilities of an Assistant Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellentmunication with guests, team members, supervisors, and other hotel department teams.
What you’ll be doing…
As an Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, tfore, must perform the following tasks to the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Ad to Forbes Five Star and AAA Five Diamond Luxury Standards and expectations
Maintain goodmunication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthlymunication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues inpliance withpany policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assistant Front Office Managers are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level ofmercial awareness and sales capabilities
Excellent leadership, interpersonal andmunication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and managementpany. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.

THIS JOB

Hutton Hotel
1808 West End Avenue
Nashville, TN 37203
250 Room Hotel
Managed By First Hospitality
1 Location
Free Downtown Parking & Benefits Starting Day 1!