Front Office Manager Position Available In Davidson, Tennessee

Front Office Manager Hayes Street Hotel
1909 Hayes Street
Nashville, TN 37203
105 Room Hotel
Full-Time

About Us:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do! T.E.A.M = Together Everyone Achieves More
About the

Role:

Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!
As Front Office Manager, you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive delivering an exceptional experience to every guest at our hotel.

TEAM Benefits:

Bonus Eligible
401k
Health/Dental/Vision/Life/Voluntary Insurance
Team and Travel Discounts
Career advancement opportunity
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available. Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:

In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.
As Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

Previous 2+ years of Front Office Manager experience in a branded hotel environment
College degree or coursework in hospitality related field preferred
Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
Fluency in

English:

additional languages preferred. Spanish language skills are beneficial
Excellent verbal and written communication skills
High energy with effective and influential people skills. Positive attitude and the desire to motivate others
Strong leadership skills
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Full availability is required, must be able to work varied hours including nights, weekends, and holidays
Contact Us to Apply!
Posted May 5, 2025
5 Hayes Street Hotel
Welcome to Hayes Street Hotel
One of the Most Unique Boutique Hotels in Nashville, TN
Located right in the heart of downtown Nashville between the world-famous honky-tonk scene on Broadway, the esteemed academic hallways of Vanderbilt and Tennessee State, and less than one mile from Music Row is the Hayes Street Hotel.
Discover an independent boutique hotel that offers a fresh take on modern Nashville style. See the city through a local’s lens, while enjoying service delivered with warm Southern spirit and hospitality in a fresh and modern setting.