Office Manager Position Available In Hamilton, Tennessee

Office Manager True Shine Window Washers Chattanooga, TN 37409 Office Manager Position True Shine Window Washers, Inc Job Overview The Office Manager Position is a vital role at True Shine. This role is essentially two-dimensional. This employee will be responsible with administrative tasks to ensure the company’s efficiency and growth, as well as managing the cleanliness and organization of the property, to ensure employee success and customer satisfaction. Responsibilities Administrative Tasks

• Timely and professional scheduling of estimates, service, invoices, and callbacks.
• Ensure that customers receive fair pricing of services and that True Shine is able to complete service in a profitable manner.
• Complete effective and efficient scheduling.
• Answer calls and coordinate logistical issues with crews throughout the day as needed, to answer questions and give advice.
• Work with Operations Manager to produce detailed work orders for the employees.
• Ensure the completion of accurate and detailed job reports, including following up with crews after job completion to uncover any additional information to be added to customers’ profiles.
• Maintain consistent contact with customers. Utilize phone calls, emails, and postcards (in coordination with Owner) to strengthen brand awareness, customer retention, and acquisition.
• Maintain awareness of individual customers’ needs and be ready to offer solutions.
• Maintain awareness of equipment needed by employees, and assist with ordering supplies as needed.
• Track customer reviews and other relevant information to inform employee reviews
• Assist with accounts receivable such that all completed services are paid for within 45 days of billing unless special circumstances or alternate agreements exist.
• Assist with the completion of payroll.
• Assist with ensuring that Bernie the bookkeeper receives bills and other paperwork. Property Management
• Ensure that “The Shop” (the office + the lot) is kept clean and looking professional.

This role is essential to True Shine, as we strive for perfection in cleaning the properties of our customers. If True Shine does not keep its own property maintained to a similar standard, it will subconsciously communicate to its employees that there is a “good enough,” rather than a “best” level of cleanliness. This role is vital for ensuring our employees recognize that “good enough” is not “good enough.” This role includes: Suggesting ideas to the Owner and General Manager about improvements to the office and lot that would help promote and ensure employee success, as well as assisting in executing them upon approval (e.g. resurfacing floors, patching walls, equipment organization, adding a garden bed in the lot, etc.) Managing employees on bi-weekly cleaning of vehicles and other equipment as needed Cleaning of the interior and exterior of the building as required, specifically the main room, bathroom, and office (typically done during slow points in the day)

Job Type:

Full-time Pay:

$17.00 – $20.00 per hour Expected hours: 30 – 40 per week

Benefits:

Employee discount Flexible schedule Professional development assistance

Schedule:

8 hour shift No weekends

Experience:

Team management: 2 years (Preferred) Ability to

Commute:

Chattanooga, TN 37409 (Required) Ability to

Relocate:

Chattanooga, TN 37409: Relocate before starting work (Required)

Work Location:

In person