Front Office Manager – FULL TIME Position Available In Shelby, Tennessee

Front Office Manager – FULL TIME Elvis Presley Enterprises – 3.2

Memphis, TN Job Details Full-time Estimated:

$36.6K – $41.5K a year 1 day ago Benefits Flexible schedule Qualifications Ceridian Mid-level Driver’s License Supervising experience Dayforce Front desk Guest services Hotel experience Hotel management Full Job Description Elvis Presley Enterprises Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley’s Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for. This is a full-time position located in the Operations Department at The Guest House at Graceland with variable/flexible working hours to include weekends, holidays and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is a promotional opportunity and is an internal/external recruitment.

RESPONSIBILITIES

Reports to the

Hotel Manager:

Oversee and manage PBX, Front Desk, Information Desk, Shuttle service, Bell Person, and Valet staff. Create a memorable experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships. Ensure that associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate. Ensure all Standard Operating Procedures pertinent to the Front Office are being followed. Manage direct reports by ensuring associates understand employee practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline. Assign tasks and ensure all staff positions across the front office are covered for the duration of shift. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Ensure the financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving initiatives. Evaluate and recommend revenue driving initiatives and monitor revenue performance. Recommend and implement approved changes that could improve service and increase operational efficiency. Perform or assist with cleaning duties as necessary ensuring the hotel is succeeding for defined guest experience standards. Recruit and train new employees to established standards. Monitor front desk and ensure all employees comply with all security procedures for guests and visitors. Create, organize, and maintain schedules for all employees in the department. Assist in planning meetings, luncheons, and employee team building activities or special projects as needed. Ability to serve as Manager on Duty. Any and all work as required to complete the primary purpose of the position. Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. Has or willing to learn knowledge of the city of Memphis and local and regional attractions. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Has the capability to exercise tact and diplomacy during discussions with individuals who may be irate or upset; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people. Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Previous guest service/front desk experience required, must have an aptitude for supervisory responsibilities.

PHYSICAL REQUIREMENTS

Ability to speak clearly and distinctly both in person and on the telephone, ability to stoop, reach, walk, and stand for extended periods of time; ability to lift up to 25 pounds.

SPECIAL REQUIRMENTS

A valid driver’s license is required; must have hotel operation experience and/or equivalent education in hotel management/business administration; hospitality field or equivalent work-related experience is required; supervisory experience required.

SPECIAL CONDITIONS

Ability to work weekends and occasional overtime and holidays as needed; ability to maintain confidentiality and objectivity; no smoking in the work area.

APPLICATION PROCESS

Please apply online through the Dayforce Careers portal. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Notice:

Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.