Central Office Technician Position Available In Jones, Mississippi
Tallo's Job Summary: The Central Office Technician II at DE Fastlink is responsible for maintaining and ensuring the reliability of delivery equipment for service offerings. This role involves installing, maintaining Ethernet, broadband, IP voice switching, and basic IP routing. The technician will also provide internal and external tier 2 support, perform preventative maintenance, and conduct software/firmware upgrades. The position includes on-call rotational support and handling VOIP service orders.
Job Description
The Central Office Technician Il is responsible for the uptime and reliability of the delivery equipment associated with DE Fastlink’s service offerings. Responsibilities include installing, maintaining, and ensuring proper functioning of Ethernet, broadband, IP voice switching and basic IP routing. The Central Office Technician II will have the opportunity to apply technical expertise to a variety of situations by evaluating problems and implementing best solutions.
I. MAJOR RESPONSIBILITIES
A. Provisioning customer services as it relates to DE Fastlink service offerings. B. Connect/Turn up customers as needed. C. Provide Internal & External Tier 2 support. D. Schedule and perform preventative maintenance to all network/access equipment as well as fiber huts and OLT cabinets. E. Perform software/firmware upgrades to network and access equipment for the purposes of debugging and additional features. F. Inform Supervisor of conditions that could materially affect service and of the need to perform major repairs. G. Maintain accurate customer records, vendor escalation lists, processes, fiber records, network equipment labeling and network drawings. H. Install and maintain battery systems in OLT cabinets and Fiber Huts. I. Provide On-call/after-hours rotational support.
J. Process VOIP service orders as well as obtain all information related to the porting process from customer. K. Schedule VOIP related equipment upgrades and port dates with Field Techs and customers. L. Create, update, and close support tickets using NeoNova e-icket Portal. M. Create, update, and close service orders using our customer service solution, IVUE Connect. N. Perform moves/adds/changes of equipment and cabling as needed. O. Run, dress, form, and secure all cabling while maintaining good housekeeping practices. P. Perform daily surveillance of TA5000 equipment and ONTs. Q. Monitor
NOC360/MSI
for light level issues and speed discrepancies. R. Ensure ACS Server records are accurate and up to date. S. Test, refurbish, and repackage
